Health Care Assistant

Hiring Incentive: $1000*

• $250 on first pay and then $750 on first pay following successful completion of 6 months.

Must still be employed, full/part-time, and in good standing at the time of each payout.

Payments are prorated for part-time hires.

As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. Additional information will be provided by HR upon hire.

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Health Care Assistant - Patient Access to serve our patients at our Toledo Health Center.

The Health Care Assistant I - Patient Access performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of, and commitment to, quality healthcare and excellence in customer service and the ability to practice these values in relation with internal and external customers. Supports the revenue cycle through accurately and effectively managing cash collections, verifications, sliding fee scale, daily closing procedures, charge closing procedures, and other related processes.

• We respect and honor all people
• We are committed to a diverse and inclusive environment for patients and staff
• We provide health care - without judgment
• We maintain responsible business practices
• We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve

• Signing Bonus
• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year
• Financial incentive program for certified bilingual staff**

**Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination.

At Planned Parenthood, we believe that effective onboarding and training is the foundation for a successful and thriving career. New Health Services Associates will take part in a robust clinical training program for a duration of 6 weeks with a mix of virtual, instructor led, and hands-on styles.

• First Week: New Hire Orientation (Virtual with Human Resources), Health Services Orientation (Virtual with Clinical Training Team), Home Health Center Observations (On-Site)
• Second Week: Learning at a Clinical Training Hub (On-Site instructor led at one of three Training Hubs: Akron, Bedford Heights, or Mansfield depending on home site). As well as training in Electronic Health System, Epic (Computer Based)
• Third - Sixth Week: Home Health Center Training (On-Site instructor led at Home Site)

The time at the hub provides a great opportunity to learn, practice, and enhance clinical skills in a pressure free environment with 1:1 support from our credentialed trainers. During the second week, Planned Parenthood provides a daily stipend to assist in travel to and from the clinical training hub.

• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees, and providing/printing client receipts.
• Understand and execute provider-based scheduling and E.H.R. navigation
• Assist with schedule management activities including scrubbing schedules, completing confirmation calls, working patient wait lists, reschedules, and follow up.
• Prepare and maintain patient medical records.
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Briefly orient patients on what to expect during their visit.
• Understand available funds and properly conduct/document financial screening as well as accurately determining eligibility for funding or private pay.
• Ensure accurate insurance information for proper billing of third-party insurance
• Perform verifications for eligibility and benefit information as necessary
• Provide customer focused services. Anticipates needs of the patients and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
• Create payment plans as appropriate for patients
• Collect client fees, receive and record current charges, payments on accounts, manage balances, record balance due at the end of the visit, balance cash drawer, performs closing procedures, reconcile daily log and prepare bank deposits.
• Provide client with correct forms and ensures forms are completed.
• Screen medical and social history with correct documentation of pertinent information.
• Transfer/document required information in the electronic medical record checking the accuracy of all data per PPGOH protocol.
• Provide appropriate and accurate patient education and information as needed.
• Communicate with co-workers to keep client visits moving in a timely manner.
• Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
• Participate in risk and quality management processes. Adhere to HIPAA, OSHA and CLIA regulations and workplace safety policies.
• Attend in-service, workshops, seminars, and staff meetings.

• High school diploma or GED
• Advanced technical training preferred
• Experience working in a health care setting preferred
• Knowledge and proficiency in medical assisting techniques and reproductive health preferred
• Excellent customer service, problem solving, judgment, organizational and communication skills
• Strong commitment to quality health care

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.