Assistant Manager
7 days ago
At LensCrafters, we're passionate about bringing people better sight. By joining our team, you'll learn about the optical industry while developing customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with over 1,000 stores and has been a leader in vision care for over 35 years.
General Function
The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization, representing LensCrafters as the premier destination for all vision needs within the community.
- Delivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives.
- Strong understanding of retail business translating into positive sales, business results & understanding the market & competitors.
- Supports store business plans to maximize sales & profit.
- Partners with store manager to lead & develop team.
- Delivers clear, constructive, timely feedback & partners with Store Manager on development.
- Executes visual directives & maintains store appearance.
- Maintains positive working relationship with doctors.
- Promotes team compliance to all policies.
- Performs administrative duties.
- Works a flexible schedule, including nights & weekends.
- High School graduate or equivalent.
- 1+ year(s) management/supervisory experience with direct reports.
- Knowledge of retail operations, processes & policies.
- Strong basic math skills.
- Familiarity with cash registers, computers & calculators.
- Strong command of the English language for all written correspondence & oral communication.
- Strong communicator & listener.
- Demonstrated high-level of selling skills.
- Proven ability to problem solve.
- College degree or equivalent.
- Previous experience in a leadership position within the retail & customer service industry.
- Knowledge of basic optics.
- Knowledge of current store merchandise.
- State licensure (if applicable) &/or ABO Certification in non-licensed states.
- Brand Final Inspector Certification.
- Brand Quality, Fitting & Adjusting Program.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
We are an Equal Opportunity Employer.
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