Medical Assistant
1 week ago
Position Summary:
In the clinical area, the Medical Assistant, under the direction and supervision of the Nurse Manager or Provider and in accordance with hospital policies, procedures, protocols, and standards of practice, participates in the delivery of patient care. In the administrative area, the Medical Assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information, and assists in the facilitation of patient flow throughout the ambulatory setting.
Essential Duties/Responsibilities:
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include:
Clinical Support:- Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
- Collaborates with the Nurse Manager/Medical Director, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, and communicates status of delegated task completion and outcome of patient data findings.
- Maintains timely ongoing verbal communication.
- Monitors patient flow, including waiting room activity and communicates wait time updates to patients. Informs nursing staff, technical staff, and/or supervisor of arrival of patients.
- Conducts pre-visit chart review and preparations for upcoming visits, including the identification and documentation of patient care needs based on clinic guidelines and protocols.
- Greets patients in the waiting room and escorts them to the exam room.
- Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding unapproved abbreviations, per hospital policy.
- Checks two patient identifiers.
- Accurately collects and documents in the medical records vital signs, chief complaint/reason for visit, and medical, family, social history.
- Documents current medications and prescriptions that need to be renewed.
- Obtains immunization records/history and enters findings into patient medical record.
- Instructs patients on how to prepare for the provider and assists as necessary.
- Anticipates and sets up special equipment and/or supplies needed for visits.
- Administers preventative/population health management screens and questionnaires and records in medical record.
- Arranges refills information for provider approval.
- Alerts the provider when the patient is ready and communicates abnormalities in findings.
- Complies with department documentation standards to ensure complete and accurate patient record.
- Updates patient pharmacy information.
- Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
Under direction of the licensed nurse or designee, maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include, but are not limited to:
- Vital signs
- Oxygen saturation by pulse oximeter
- Routine EKGs (if department needs require)
- POCT (i.e., glucometer - if department needs require)
- Phlebotomy (if department needs require)
- Helps to complete patient visit by printing disposition forms and patient education materials.
- Assists with staging selected prior authorizations for medication or supplies needed under the direction of the nurse manager or designee.
- Strictly adheres to isolation procedures as initiated by licensed personnel.
- Performs initial cleaning/decontamination of equipment/materials and instruments.
- Checks inventories, and restocks, replaces, assembles patient equipment and supplies.
- Performs duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments.
- Gathers and assists patients with registration information at visit. Ensures accurate data entry and updates data into the computer system.
- Directs patients with financial concerns to staff who can assist them in the completion of application forms.
- Maintains clinic files and patient records; screens patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required.
- Uses the computer terminal for access of patient information, insurance verification, and preparing files and other clinic specific forms.
- Demonstrates the knowledge and skills necessary to provide age-appropriate care to the groups of patients regularly served.
- Orientation of new staff; serves as a resource to float pool staff.
- Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
Education:
- High School diploma or GED plus one of the following: Successful completion of a medical assistant program with mental health/behavioral health training, or
- Completion of the second medical-surgical clinical rotation in Nursing with mental health/behavioral health training, or
- 1 year minimum experience as a mental health counselor in an acute inpatient or outpatient setting.
Experience:
- Equivalent combination of education and healthcare-related work experience.
- Minimum 1 year of previous work experience. Mental health counselor experience a plus.
Knowledge & Skills:
- Excellent communication skills.
- Ability to de-escalate and work with patients with mental health/behavioral issues.
- Basic computer proficiency. Knowledge of EPIC a plus.
Equal Opportunity Employer/Disabled/Veterans
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