Customer Service Representative

7 days ago


Gainesville, United States Abbott Remote Work Freelance Full time
Job Title : Customer Service Representative

Job Location : Gainesville FL

Duration : 12 months

Responsibilities

  • The person starts Must type at a minimum of 40 wpm.
  • Will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support.
  • Maintains patient records and verifies accounts must maintain dept KPIs Communicates prescription revision requests to clinic support teams.
  • Receives and processes new referrals for out of warranty.
  • Facilitates equipment replacements Schedules patients’ annual preventative maintenance.
  • Coordinates Customer returns Follows regulations, policies and procedures.
  • High School Diploma or GED Minimum of one year of customer service experience
  • Excellent communication skills both verbal and written Strong computer skills and ability to navigate multiple websites.
  • Strong MS Office working knowledge Ability to use good judgement, thinking and reasoning to solve problems.
  • Preferred Qualifications 2-3 years of call centre experience.
  • Associates Degree or equivalent work history Spanish Speaking preferred Data Processing experience.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.

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