Product Operations Analyst

2 weeks ago

Sunnyvale, United States RUCKUS Networks Full time
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.

How You'll Help Us Connect The World

We’re looking for a motivated and detail-oriented and hands-on Product Operations Analyst to join our dynamic team. In this role, you’ll be essential in optimizing and ensuring the seamless operation of our SaaS products. You’ll collaborate closely with cross-functional teams—including Product Management, Engineering, Customer Success, IT, and Marketing—to enhance efficiency and effectiveness in our SaaS product operations.

  • Data Analysis, Maintenance and Reporting: Develop and manage tools for product analytics. Analyze product data to generate insights that inform product decisions.
  • Create and maintain dashboards to track key performance metrics. Maintain data integrity, cleanup, and sync between various backend systems.
  • Process Improvement: Develop and optimize business processes related to order management and data hygiene. Translate business requirements into technical requirements for IT and engineering teams and streamline workflows to eliminate bottlenecks.
  • Cross-Functional Collaboration: Support early access/beta programs by managing customer outreach and tracking progress against goals and metrics in collaboration with product managers. Develop and run surveys to achieve targeted outcomes.
  • Feedback Loops: Work with customer success and product management teams to analyze customer feedback and NPS scores, identifying trends and areas for improvement.
  • Trials and Launch Support: Manage and monitor product trial programs, generating analytics on conversion rates. Collaborate with product marketing for in-product marketing campaigns. Support licensing of trial customers and marketing projects.
  • Documentation and Training: Create and maintain documentation for product processes and best practices. Work with customer success, technical writing, UX and engineering teams to develop in-product announcements and feature usage guides for major feature releases.

Required Qualifications

  • 3+ years of highly technical product operations experience in a SaaS product company.
  • Strong analytical, problem-solving skills with attention to detail. Proficiency in data analysis tools and techniques.
  • Knowledge of Pendo or similar product analytics platform.
  • Hands-on experience with Salesforce, SAP, API integrations is desirable.
  • Self-starter who takes initiative and thrives in a fast-paced global environment. Ability to manage multiple tasks and priorities effectively.
  • Excellent verbal and written communication skills for technical and non-technical audiences alike.
  • Bachelor’s degree in technology .

THIS IS HYBRID OPPORTUNITY. LOCAL CANDIDATES ONLY AND NO THIRD PARTY AGENCIES AND NO H1B/OPT CANDDIDATES PLEASE.

Our salary ranges consider various factors, including but not limited to benchmarking by independent third-party consultants, skills, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with outstanding experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $105,000.00-$130,000.00.

What happens after you apply?

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/how-we-hire.

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo

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