Fulfillment Support Rep

2 weeks ago

Greensboro, United States Lincoln Financial Full time $23 - $29

Date: Nov 28, 2024

Primary Location: Greensboro, NC, US

Company: Lincoln Financial

Alternate Locations: Greensboro, NC (North Carolina)
Work Arrangement: In Office : Employees will work in a Lincoln office with a designated workspace.
Relocation assistance: is not available for this opportunity.
Requisition #: 73742
The Role at a Glance
Lincoln Financial is excited to bring on a Fulfillment Support Rep to work out of the Greensboro, NC office The person in this role will be responsible for handling daily requests from internal and external customers for Lincoln Financial marketing and sales materials, in addition to the QC/batching/processing of daily customer correspondence mail.
What you'll be doing
  • Operating, inserting, tabbing, envelope printing and postage equipment to process mailings daily/as needed.
  • Performing quality control checks and applying postage for daily time-sensitive mailings.
  • Receiving and processing electronic and telephone customer requests for Lincoln Financial marketing material and responding accordingly, meeting all departmental quality and service standards.
  • Analyzing print files and confirming they are correctly setup prior to submitting them for printing.
  • Reviewing, editing, creating and submitting PDF file proofs for print jobs.
  • Collaborating with the marketing and other departments as needed to complete mailings according to department SLA’s.
  • Examining physical proofs of printed materials, confirming that they meet customer specifications.
  • Merging/editing mailing data/files in Excel and Adobe InDesign.
  • Acting as liaison between fulfillment department and IT stakeholders to identify irregularities within the order fulfillment system.
  • Inputting customer requests into fulfillment computer system and follows up as needed.
  • Responding to customer requests within departmental standard response time.
  • Working overtime as needed.

What we’re looking for
  • High School or GED (Minimum Required)
  • College degree (Preferred) or equivalency of 2-3 years relevant experience in file-editing/warehouse operations/customer service/fulfillment systems/mail operations.
  • Experience with editing PDF files, data merging in excel, and/or using Adobe InDesign desktop publishing applications a plus

Application Deadline
Applications for this position will be accepted through November 20, 2024, subject to earlier closure due to applicant volume.
What’s it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
  • Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
  • Effective productivity/technology tools and training
The pay range for this position is $22.84 - $28.85 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook, X, LinkedIn, and Instagram. For the latest company news, visit our newsroom.
Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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