Relationship Banker II

1 week ago

Beaverton, United States First Technology Federal Credit Union Full time
Description

The Relationship Banker II processes routine and complex financial transactions for members in person and virtually, as well as follow up activities by phone and email. The Representative is focused on building strong relationships with new and existing members.
Here's what you can expect from the job and what you need to be successful:

Job Duties:
Establish and maintain member deposit and loan accounts, including business, trusts, fiduciary, IRA accounts
Process routine and complex financial transactions for members quickly and accurately (including deposits and withdrawals, loan payments, cashier’s checks, IRA), in compliance with regulations and guidelines
Provide the highest quality of service to all members; promptly address member concerns and/or escalate to leadership when appropriate
Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Tech’s suite of product offerings
Participate in campaigns, cross-selling and making referrals when appropriate using the online tracking and CRM systems
Perform account maintenance activities including updating member contact and personal information
Perform follow-up activities and outbound calls for new and existing members
Actively partner with other business units in sales and service activities
Participate in orientation of new representatives as required

Essential Skills:
Minimum Education: High School Diploma or equivalent
Minimum eighteen (18) months in a fast-paced sales or customer service role within the financial services industry preferred
Ability to listen to members’ needs and provide tailored product recommendations
Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Excellent verbal and written communication skills; able to express ideas concisely and logically
Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
Skilled to work in fast-paced customer service and sales environment without sacrificing accuracy and service
Aptitude for learning a variety of computer systems using technology to solve member issues
Strong critical thinking and decision-making skills with attention to detail
Working knowledge of Microsoft Office Suite
Certification/License: Notary preferred

Location: Nimbus Experience Center - Beaverton, OR 97008

Target Compensation in Beaverton, OR: $21.63 to $27.40 per hour + quarterly incentive

Benefits options include:
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more
First Tech is not currently offering Visa sponsorship for this position
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