Desktop Support Specialist

2 days ago


Greeley, United States HCL Technologies Limited - Business Services Full time
*Title: Desktop Support Specialist *

*Location: Greeley, CO 80634- Onsite*

*Duration: Full Time*

*Job Description-*

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops,. Hands & feet support for network and server equipment as well as any IT related projects.
* Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
* Backing up and restoring user data, settings and associated systems administration activities
* Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
* Assist on Incident and Problem management activities
* Be available for On-call support on need basis & as business demands
* Adhere to ticket response and resolution SLA’s as agreed upon with the customer
* Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
* Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
* Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
* Strong Microsoft Operating System installation and troubleshooting skills
* Experience-based Windows support and Configuration/imaging Installation environment
* General Windows OS troubleshooting and Hardware support and troubleshooting
* Troubleshooting hardware issues and Replacing desktop/laptop hardware Installation of peripheral devices
* A+, N+, Windows Certifications preferred.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)

Ability to Commute:
* Greeley, CO 80634 (Required)

Ability to Relocate:
* Greeley, CO 80634: Relocate before starting work (Required)

Work Location: In person

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