Helpdesk Technician

"You've worked for the rest...now work for the best"

Trinity Solar...recognized by NJ Biz as one of the top 250 private companies.

Trinity Solar...recognized as a top Solar Contractor by Solar World.

The Helpdesk Technician will be part of Trinity Solar's support team providing exceptional customer service by focusing on finding the right solution with each client. They will be a natural troubleshooter with the ability to also escalate issues proactively when needed.

Roles & Responsibilities

Create help desk tickets indicating the service requiring support.
Attempt to resolve tickets.
Escalate tickets in some cases.
Receive customer help desk phone calls and service requests for support.
Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
Other duties as assigned.

Qualifications & Experience

Bachelors degree in related relevant field or equivalent experience.
Preferred certifications: A+, Network +, Windows Desktop.
Preferred systems experience: Freshservices, Teamviewer.
3+ year recent, relevant experience in a helpdesk role providing PC support.
Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
Exchange / Office 365 Support and understand Active Directory.
Strong critical and analytical problem-solving skills.
Excellent verbal and written communication.
Exceptional attention to detail and highly organized.
Comfortable multi-tasking.
Vibrant and willing to contribute to a fun atmosphere.

What We Offer

Not just a career... but a career path to success Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

Competitive compensation
Comprehensive benefits which include:
Medical, Dental, and Vision
Life insurance
Employee assistance program
Paid training
A generous PTO program
A 401k plan supported by a company match
Work-life balance
Long term stability in a fast-growing industry
The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
And much MORE

About Trinity Solar

Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately held residential solar installer, composed of more than 3,000 team members, and boasting over 100,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New Hampshire, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

"Veteran Friendly"

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