Optician

Description:

At Heart of America Eye Care, we are all about providing exceptional vision care to all our patients in the Kansas/Missouri community. With locations in Shawnee Mission, Prairie Village & Overland Park, KS as well as Belton, MO. we strive to give our community nothing but the best service we can offer, with state-of-the-art technology and well-versed doctors, technicians, and staff.

With that said, we currently have an amazing job opportunity in our Shawnee Mission, KS location, for an Optician to assist our patients with the selection and purchase of eyewear as well as the adjustment and dispensation of the patient's eyewear. Along with assisting our patients with eyewear selections, the Optician will be responsible for maintaining inventory control and ensuring the proper documentation of optical records (both paper and electronic).

This is a Monday - Friday, Day shift position, with No weekends or No holidays

Understanding the importance of a work-life balance, we want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:

Excellent health insurance benefits
Generous 401k matching program
Paid time off
Paid holidays
Free counseling and support services
Employee Perk Package
Some of the duties for this position include, but are not limited to:
Answers all questions correctly and effectively that are related to optical issues
Greets all patients in a warm and friendly manner
Provides routine cleaning and adjustment services for patients entering the practice
Educates and assists with the selection of eyewear that is available in the optical department
Orders jobs from labs according to practice protocols
Checks in and documents all incoming jobs orders correctly
Notifies the patient in a timely manner when their order is ready to be dispensed
Completes all necessary paperwork efficiently and accurately to document sales and patient activities
Ensures the highest level of customer service and patient satisfaction
Provides input on how to improve customer service, decrease costs and increase revenues for the optical department
Supports the practice core values and mission statement to develop, enhance and promote quality customer service through team effort
Exhibits flexibility, sensitivity, and respect while maintaining an effective working relationship with all team members
Maintains practice confidentiality follows HIPAA guidelines, and follows the rules and regulations of the practice as documented in the practice employee manual
Other work duties as assigned
Requirements:

Education and Experience:

High school diploma or GED required
Current optician license required
Associate or Bachelor's Degree in Marketing or a related field preferred
Two years of experience as an optician in a busy practice required

ESSENTIAL SKILLS AND ABILITIES

Strong hospitality skills and patient care focus
Be proficient with computer skills
Have the ability to problem solve
Detailed oriented
Have a working knowledge of post-operative Medicare, Medicare Replacement, and Medicaid plans
Have excellent communication skills, proper grammar, and writing capability
Be a team player
Self-directed, highly motivated, able to multi-task, and work under pressure in a fast-paced environment
Able to accurately and efficiently handle multiple projects at one time
Have exceptional interpersonal skills
Possess a caring, patient, and friendly attitude
Be familiar with all forms associated with the patient’s medical record (paper / electronic)
Be familiar with the use and operation of optical software
Be knowledgeable with lenses, frames, and all-optical supplies
Have a complete understanding of optical inventory
Have outstanding sales ability
Have a wide-ranging knowledge applicable to eye care and current trends in eyewear
Able to be proactive and deal with conflict resolution

If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply

#INDCLINICAL

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