Hearing Care Coordinator-Irvine, CA

2 weeks ago

Irvine, United States Sonova Full time
Irvine (CA), United States

Hearing Care Coordinator-Irvine, CA
155850

Connect World of Hearing, part of AudioNova

Location: Irvine, CA

821 Spectrum Center Drive Irvine, CA

Current pay: $24.00 an hour

Days/Hours: Monday-Sunday/5 days a week, 40 hours total

What We Offer:

Medical, Dental, Vision Coverage
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
Legal Shield and Identity Theft Protection
1 Floating Holiday per year

Job description

A Hearing Car Advisor (HCA) is someone who is results focused and highly motivated in sales. HCA will work together with the Hearing Care Professional to educate prospective customers and patients learn about their hearing health and our hearing technology. This person should be comfortable providing support to customers in real-time, anticipating their needs, recognizing customer trends, and being able to identify sales readiness.

Industry/Product Knowledge Required:

Hearing healthcare experience, preferred
High-end retail sales - 2 years
Proven ability to implement face to face presentations

Skills/Abilities:

Professional verbal and written communication
Persuasive negotiating skills to influence outcomes
Excellent sales skills and service orientation
Active listening, learning & engaging
Complex problem solving, troubleshooting and critical thinking skills
Strong relationship building and counseling skills
Microsoft Office
Electronic Health Record experience, preferred

Responsibilities & Duties

Provides quick & friendly support to customers in-office.
Capable of starting the cycle of sales process with customers in store.
Greeting the customer
Hearing Health Check (HHC)
Generate leads through various activities such as community events, partner promotional days, and outbound calling to former and prospective patients
Sales-focused with a customer service mentality.
Use World of Hearing's proven sales process and patient experience model to build and support the foundation for the HCP to perform a comprehensive hearing test and formulate a customized hearing care solution for each patient’s needs.
Able to perceive customers’ needs by listening for any lifestyle challenges and communication needs relating to their hearing loss to the HCP.
Educate patients on differences in hearing care solutions:
What is best for their type of hearing loss, lifestyle and financial situation.
Provide expert patient counseling using our personalized success plans to ensure the most positive improvements in the patient’s quality of life.
Knowledge and understanding of what product lines and technology World of Hearing offers customers.
Proven passion for patient care and hearing conservation
Proven resourcefulness, creativity, and organizational skills.
Ability to schedule appointments and follow-up’s for customer fitting appointments.

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability

We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources

#INDPCC

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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