ServiceNow Architect

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
SUMMARY/OBJECTIVES
The ServiceNow Architect is responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. The Architect is the most senior technical design authority on the project. This role will oversee the ServiceNow Development and Admin team and certify the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.

In an operational setting the Architect is responsible for architecting solution design in response to business process and system level changes as part of continual service improvement. They provide design perspectives to the implementation team to maintain consistency, stability, scalability and supportability of the solution and processes. The architect will advise and design how the platform will integrate with other key platforms across the organization as well as perform actual development. This individual needs to stay current on the vendor’s solution capabilities and product roadmap and maintain the organizational roadmap for the solution.
Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have in depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security as well as integration with tools and applications such as BigFix, Bomgar, Rapid7, Workday etc. Prior experience and/or understanding of Banking Processes and Workflow is a must. Bachelor’s degree in Business, MIS, Computer Science, or related field required. Training, management, ServiceNow Certification strongly preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary Responsibilities:
Create ServiceNow solution design concepts, integration architecture and framework for IT initiatives surrounding the platform
Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
Work with Program Resources to define sustainment governance and processes as part of operational transition
Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
Work with ServiceNow team and business units to identify opportunities where the ServiceNow software can create streamlining, efficiency and automation.
Critically evaluate business unit requirements, Strategic vision of the platform to develop design and architecture concepts.
Administer and monitor the development and functionality of the ServiceNow Software.
Effectively communicate insights and plans to cross-functional team members and management
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Execute system testing as needed
Aid other employees by liaising with them through healthy and positive interactions
Continuously update skills by participating in professional training
Seek opportunities to improve skills through cross-training offered by the Bank
Serve as a back up to the other ServiceNow team members.
All other tasks, responsibilities, or duties, as directed by management

OTHER DUTIES

Accepts other duties as assigned. Works with the Line of Business on projects surrounding the ServiceNow Platform.

COMPETENCIES
Minimum of 5 years of ServiceNow implementation experience in large complex environments
Minimum of 5+ years of technology implementation
Firm understanding of ServiceNow applications and modules
Information Technology experience required, including development, implementation, and maintenance of large-scale systems
Demonstrated ability to work in a fast paced and changing environment with short deadline
Proficient in all phases of the Application Development Lifecycle
Strong technical project management and / or leadership skills
Certified ServiceNow Application Developer, Implementer, Technical Architect or Master Architect Preferred.
Expert knowledge of bank operations, technology, and their applications
Exceptional analytical and conceptual thinking skills
Maintain excellent verbal and written communication skills while interacting professionally with a diverse group of executives, managers, and subject matter experts
Excellent documentation skills
Excellent problem identification and resolution skills
Must be well-organized, accurate, and attentive to detail
Must be cooperative and willing to assist coworkers and customers on a regular basis
Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
Exceptionally skilled at influencing and leading change
Excellent planning, organizational, and time management skills
Trainable, teachable, demonstrates continuous self-improvement
Self-Motivated with the ability to work with minimal supervision
Strong knowledge of SouthState Bank’s systems and software applications

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
Education : Bachelor’s degree in Business, Information Systems, or equivalent Certified ITIL practitioner
Experience : Minimum of 5 years of experience in ServiceNow Implementation and maintenance of large complex environments. Proven success in scoping, integrating, and implementing large projects. Minimum of 10 years of experience in ServiceNow Development or equivalent knowledge Preferred
Knowledge : Firm understanding of ServiceNow applications and modules. Expert knowledge of bank operations, technology, and their applications
Proven success in scoping, integrating, and implementing large projects. Knowledge and comprehension of JavaScript & HTML. Proficient in web front-end technologies such as JavaScript, HTML5 and CSS
Functional front-end development with technologies such as ReactJs or Elm
Familiar with modern JavaScript development tools such as Webpack and Babel
Experience designing, developing, and maintaining processes via ITSM

TRAINING REQUIREMENTS/CLASSES
Annual regulatory and compliance training
Additional training may be required, as needed

RECOMMENDED ADDITIONAL TRAINING
New Employee Orientation

SUPERVIOSORY RESPONSIBLITIES
Yes

PHYSICAL DEMANDS/WORK ENVIRONMENT
Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

Benefits: Benefits | SouthState Careers (southstatebank.com)

Job Details :
In accordance with Colorado law: Colorado pay for this position is anticipated to be between $110,000 to $160,000, actual offers to be determined based on applicant’s skills, experience and education.

While the anticipated deadline for the job posting is October 24, 2024, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

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