IT Help Desk Support

1 day ago

Edgerton, United States TRICOR Insurance Full time
*Join Our Growing Team as an IT Support Technician (IT Help Desk Support)*
Are you ready to be a part of something bigger? Were in growth mode and are searching for a talented *IT Support Technician* to join our dynamic team. This is your chance to step into an exciting role within a company where *teamwork, integrity, excellence, and service* arent just buzzwordstheyre at the heart of everything we do.
At TRICOR, we believe in supporting both our clients and our employees. If you're passionate about solving technical challenges and providing top-tier support while growing alongside a fast-paced company, we want to hear from you

*Position Overview:*
As an *IT Support Technician*, you will be the lifeline for our internal teams, ensuring that technical issues never stand in the way of productivity. Your role will be essential to keeping our operations running smoothly by providing timely and expert IT support across the organization. Whether its solving problems over the phone, via email, through remote access, or in person, youll be the go-to person for troubleshooting and resolving issues with business applications, operating systems, and other critical technologies.

*What You'll Do:*
* *Diagnose & Resolve:* You will analyze, troubleshoot, and resolve IT-related problems for TRICOR employees, making sure they can work efficiently without disruptions.
* *Effective Communication:* Your strong communication skills will enable you to explain technical issues in a way that non-technical team members can easily understand.
* *Adapt & Relate:* With strong interpersonal and networking skills, youll be able to think on your feet and adapt to various situations and individuals.
* *Self-Discipline:* You'll thrive in a fast-paced environment that requires excellent time management and a high level of self-discipline.
* *Collaborative Learner:* You're open to learning new tools, software, and processes, making you an adaptable and coachable member of the team.
* *Problem-Solver:* Your ability to make sense of complex IT challenges will ensure efficient solutions, keeping our teams moving forward.
* *Continuous Growth:* Youll stay up to date with the latest in IT services and solutions, ensuring you always deliver top-tier support.
* *Build Relationships:* Youll foster strong relationships with employees, positioning yourself as a trusted and reliable resource.

_*Our Culture is built upon people who are*_*:*
* Driven by knowing their most important role is to help our employee's productivity through information technology, coaching in mentoring in the technology world and to add value to their overall business success
* Dedicated to giving our employees a best-in-class experience when requesting technology help
* Committed to never stop learning. You are the expert others look to for advice
* Obsessed with accomplishing goals, and use teamwork to drive innovation

_*Requirements*_*:*
* Bachelor's degree in a related area of business information technology; or two or more years of related experience and/or training or equivalent combination of education and experience
* Understand the Information Technology world/ industry from the insurance perspective
* Proficiency with MS office software products; Applied Systems EPIC software is preferred
* Day travel to and from various TRICOR locations

_*Benefits of working with us*_*:*
* We can offer flexibility with the office location depending on the candidate’s preferences, as TRICOR has multiple options
* A full-time career in a successful family owned & operated business that is growing/secure.
* Opportunities for advancement after appropriate training.
* You are able to work from one of the following office locations: Beloit, Janesville, Fort Atkinson, Edgerton, Evansville, Elkhorn, Madison
* We offer Health, Dental, & Vision Insurance plans w/Health Reimbursement Account &/or Health Savings Account along with Flex Spending/Dependent Spending Account.
* Voluntary Life Insurance, Accident Insurance, Hospital Indemnity and Critical Illness coverages.
* 401(k) Retirement Program with a Certified Financial Planner on staff to assist with your retirement needs.
* Competitive weekly wage & direct deposit.
* We offer technical job training and one-on-one coaching/mentoring support.
* There are Personal Development Plans for all positions.
* Supportive & motivating staff to help you succeed in a family atmosphere.
* Flexible schedule with emphasis on work-life balance.
* Dress for your day

We value diversity and believe forming teams in which everyone can be their authentic self is the key to our success. We encourage people from underrepresented backgrounds and different industries to apply. To learn more about TRICOR, LLC and to apply visit our Careers page at www.tricorinsurance.com/tricor-careers.
Come join us, to experience what the best work of your career could be like

Job Type: Full-time

Work Location: In person

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