IT Systems Analyst
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About The Opportunity
A growing national organization serving the commercial building services and MEP industry is seeking an BuildOps Admin/SME to take functional ownership of its BuildOps platform across multiple operating companies.
This is a highly collaborative, business-facing role focused on BuildOps administration, configuration, governance, process improvement, and user support. The ideal candidate will have significant hands-on BuildOps experience and be able to step into the environment with minimal ramp-up.
You will work closely with operating company leaders, service and dispatch teams, accounting, IT/data teams, and the BuildOps vendor to ensure the platform is configured effectively, used consistently, and continuously improved.
Key Responsibilities
BuildOps Administration & Governance
- Serve as the primary functional BuildOps expert across multiple operating companies.
- Manage configurations, workflows, permissions, processes, and system standards.
- Troubleshoot issues and establish governance around requests, enhancements, and configuration changes.
- Evaluate business needs and translate them into practical BuildOps solutions.
Business Process & Stakeholder Management
- Partner with service, dispatch, operations, purchasing, inventory, project, and accounting teams.
- Identify opportunities to standardize workflows and establish enterprise best practices.
- Balance company-specific requirements with broader organizational standards.
- Gather requirements, document processes, and manage enhancement priorities.
- Serve as the bridge between operating companies, enterprise leadership, IT/data teams, and BuildOps.
Implementation & Continuous Improvement
- Support BuildOps implementations for newly acquired or onboarded operating companies.
- Participate in discovery, configuration, UAT, training, and post-go-live stabilization.
- Develop repeatable implementation processes, checklists, and best practices.
- Identify opportunities to improve workflows, reporting, system utilization, and user adoption.
Reporting & Integrations
- Help establish consistent reporting standards and business definitions within BuildOps.
- Validate reports and dashboards against business requirements.
- Partner with IT, data, accounting, and integration teams on system dependencies and data flows.
Qualifications
- Hands-on experience administering, configuring, or owning BuildOps.
- Ability to contribute immediately with minimal ramp-up time.
- 5+ years of experience in business systems, field service operations, implementation, process improvement, or enterprise applications.
- Strong understanding of BuildOps and the operational processes it supports.
- Experience with service operations, dispatch, work orders, purchasing, inventory, projects, agreements, and/or accounting-related workflows.
- Strong requirements gathering, process improvement, communication, and stakeholder-management skills.
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