Dispatcher (hvac)
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Farmingdale NY
Perm
$65-80 K
In office position
We are seeking a detail-oriented and highly organized HVAC Dispatcher to support our service operations team. This role is responsible for coordinating technician schedules, managing customer communications, handling billing and collections, and ensuring timely ordering and tracking of parts. The ideal candidate has strong multitasking skills, excellent communication abilities, and a background in administrative or service coordination—preferably within the HVAC or mechanical services industry.
Key Responsibilities:
Dispatching & Scheduling:
Schedule and dispatch HVAC technicians to residential and commercial service calls
Prioritize service calls based on urgency, technician availability, and geographic location
Communicate job details, updates, and changes to technicians in real-time
Customer Communication:
Serve as the primary point of contact for customers regarding scheduling, service updates, and general inquiries
Follow up with customers post-service to ensure satisfaction and resolve any concerns
Billing & Invoicing:
Prepare and issue accurate invoices for completed service calls and maintenance agreements
Work with accounting or service teams to ensure proper job costing and timely billing
Address billing discrepancies or customer
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