Customer Service Associate

2 days ago

laurel, maryland, United States Royal Farms Full-time

Customer Service Associate

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Essential Functions

  • Customer Service & Engagement
  • Ensure every customer receives outstanding service by creating a friendly environmentgreet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
  • Respond promptly to customer inquiries about merchandise and assist with product selection.
  • Communicate with store leadership about customer requests, vendor issues, and product damages.
  • Point of Sale & Transactions
  • Operate the register, scan and bag items, manage various