Customer Service Representative

5 days ago
montvale, new jersey, United States Balchem Full-time
Customer Service RepresentativeBalchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions for the health and nutritional needs of the world. Balchem employs approximately 1,400 employees worldwide who provide the service, quality, and technology that enables our customers to win with their customers. We have built a reputation for delivering results to all of our stakeholders. Founded in 1967, Balchem, a Maryland corporation, became a publicly-traded company in 1970 and is listed on Nasdaq under the symbol "BCPC." Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the U.
S. and Europe. The Company consists of three business segments: Human Nutrition and Health, Animal Nutrition and Health, and Specialty Products.
Position SummaryThe Customer Service Representative (CSR) reports to the Customer Service Manager. The CSR is responsible for managing complex domestic and international customer orders from entry through delivery, while serving as a key cross-functional partner across Product Management, Supply Chain, Sales, Production, Accounting, Quality, and Logistics. This role requires a high level of ownership, judgment, and proactive communication to ensure seamless order execution, exceptional customer experience, and alignment with business priorities.
Essential FunctionsManage and process customer orders end-to-end, ensuring accuracy, timeliness, and adherence to customer requirementsServe as a primary point of contact for customers, proactively managing inquiries, order status, issues, and escalations in a professional and solutions-oriented mannerCollaborate closely with Product Management to support product launches, product changes, customer-specific requirements, and issue resolutionPartner cross-functionally with Supply Chain, Production, and Planning to ensure order fulfillment aligns with inventory availability, production schedules, and customer commitmentsWork with domestic and international customer service teams to ensure consistent communication, process alignment, and global

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