Forward Deployed Engineer Secure Services Edge

2 days ago
richmond, virginia, United States Cisco Full-time

This is a fully remote position and can be based anywhere in the United States.

Travel up to 50% in the USA and Internationally is required

Meet the Team


Cisco Security Business Group (SBG) is looking for a Forward Deployed Engineer in a customer-facing role that focuses on technical leadership, two-way advocacy, and expertise across our Security Service Edge (SSE) portfolio.

This role combines deep networking and security expertise with the opportunity to influence product direction, solve critically important customer challenges, and serve as the technical link between engineering and our most strategic enterprise customers Cisco SSE offers a comprehensive end-to-end zero trust access security portfolio including VPN, zero trust access, web inspection in the cloud, firewall as a service, CASB, DLP and more. Cisco SSE deployment flexibility allows customers to select solutions tailored to their needs and transition seamlessly as requirements evolve.


You work globally across regions and time zones in support of our largest and most strategic SSE customers, coordinating with globally distributed engineering teams. Expect participation in a follow-the-sun escalation model and significant travel to customer sites and engineering hubs.


Your Impact


Serve as the technical liaison between Cisco SSE product management and engineering and our largest, most strategic enterprise SSE customers Represent the product organization to customers by clearly recommending deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines. Represent the customer within the product organization by bringing production context, business impact, operational constraints, and technical requirements into build and prioritization discussions. Own sophisticated escalations, balancing realistic customer expectations with accurate, reproducible technical evidence while advocating for outcomes that protect customer environments. Translate requirements, RCAs, and technical decisions between customer and engineering contexts without losing fidelity on either side.


Key Responsibilities:


• Lead the technical relationship on a named set of large and/or strategic SSE accounts, including critical issues end to end.

• Drive proactive

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