Partner Success Manager — Growth
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Location: Remote — United States or Canada
Preferred time zones: Eastern or Central
US: Full-time employment with health, dental, and vision coverage, 401(k), flexible PTO, and flexible hours
Canada: Full-time contractor engagement
Compensation: 115,000–125,000 USD annually
Travel: Approximately 5–10%
Our client is a global, tech-enabled growth company that helps businesses solve complex digital marketing challenges and connect marketing performance with measurable business outcomes.
We are looking for a proactive Partner Success Manager who knows how to own the customer journey, understand what clients really need, and move quickly to resolve problems. The strongest candidates will come from a MarTech, AdTech, marketing analytics, or related SaaS environment and will also understand the language of growth and performance marketing.
You will serve as the primary strategic contact for a focused portfolio of approximately 2–6 high-touch partners. This is not a sales role, a high-volume Customer Success position, or a campaign-execution role. You will own the post-sale partner relationship, establish goals and priorities, identify risks and opportunities, and coordinate internal teams to keep work moving and deliver meaningful results.
What You’ll Do
- Own the post-sale partner journey for approximately 2–6 high-touch accounts.
- Become a trusted strategic partner to Marketing and Growth Leads, founders, and other senior stakeholders.
- Listen carefully to partners, understand their business model and challenges, and turn their needs into clear goals, priorities, and action plans.
- Establish success goals, milestones, and ways to measure progress for each partnership.
- Lead strategic and performance conversations using marketing, customer, and business data.
- Identify problems, risks, and blockers early and take ownership of driving them toward resolution.
- Translate partner priorities into clear direction for paid media, creative, CRM/email, analytics, campaign management, and production teams.
- Coordinate cross-functional delivery without relying on formal authority.
- Keep partners and internal teams aligned through clear communication, follow-up, and accountability.
- Help partners use a proprietary growth intelligence platform that connects marketing performance with financial goals.
- Identify opportunities to improve adoption, partner outcomes, retention, and long-term value.
- Work effectively in a fast-moving environment where priorities may change and not every problem has an established playbook.
What We’re Looking For
- Approximately 5–8 years of relevant professional experience.
- Strong experience in Customer Success, Client Success,