Senior Business Analyst
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Senior Business Analyst
Location: Houston, TX (4 Days work from office)
Job Summary
We are seeking a highly experienced Business Analyst to support and evolve self-service digital capabilities and customer experience initiatives for wm.com. This role will partner closely with Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions. The ideal candidate brings strong expertise in digital self?service platforms, customer journey optimization, and AI?enabled solutions, with hands?on experience translating business needs into scalable, data?driven and AI?powered features.
Duties and Responsibilities
include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
- Lead analysis and requirements definition for omni channel self-service features on customer facing platforms (website,chatbot,mobile app), including
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