Tessitura Administrator

Tessitura Administrator

Department: Marketing and Box Office

Reports to: Vice President of Marketing and Sales

Position: Full-time; fully remote, in-person, or hybrid

Salary: $70,000–$80,000, plus benefits

Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. Occasional evening or weekend hours may be required for season launches, Tessitura upgrades, or other needs.

Priority Application Deadline: Friday, October 30, 2026

Desired Position Start Date: January 2027

The Tessitura Administrator manages the Harris Theater’s day-to-day ticketing and customer relationship management (CRM) operations, including database administration, reporting, and revenue support across all programming. Reporting to the Vice President of Marketing and Sales, this role collaborates with the Marketing department on pricing strategies and ticket inventory management.

The Tessitura Administrator builds ticketed events for Harris Theater Presents, Resident Companies, and Visiting Companies; improves ticketing processes and the audience experience; and strengthens relationships with rental organizations. The role also stays current on technology and industry trends through conferences, continuing education, and collaboration with peers in Chicago and nationwide.

A collaborative approach and excellent communication skills are essential to the Harris Theater’s supportive, inclusive mission. The Administrator works with external organizations, the Box Office Treasurer, and ticket service representatives covered by a collective bargaining agreement with IATSE Local 750, the ticket sellers union.

·      Build and maintain each season’s performances and subscriptions in Tessitura for Harris Theater Presents, Resident Companies, and Visiting Companies, as required.

·      Build and maintain facility fee and ticket handling fee structures to maximize fee revenue.

·      Manage TNEW setup and maintenance. Collaborate with the Digital Marketing Manager to maintain its connection to the marketing website.

·      In collaboration with the Box Office Treasurer, serve as the primary ticketing contact for Resident and Visiting Companies through their ticket on-sales. After the on-sale, support the Treasurer, who serves as the primary contact through event settlement.

·      Advise Resident and Visiting Companies on pricing, scaling, and promotions. Create and share analytics dashboards and regular reports to support data-informed decisions.

·      Support the Box Office Treasurer in preparing accurate, timely financial settlements for Resident and Visiting Company events. Provide Finance with monthly ticketing revenue reports and information for the annual audit.

·      Support the Director of Operations in developing and executing contracts for Resident and Visiting Companies.

·      Create lists and data extractions for the marketing, development, and ticketing teams.

·      Prepare, test, and execute order imports for tickets sold outside the Harris Theater’s ticketing system. Troubleshoot imports with Resident Companies using Patron Manager, Spektrix, and other Tessitura licensee databases to ensure efficient, accurate data transfers.

·      Support the Box Office Treasurer, who leads ticketing service reps in their onboarding, by creating documentation and providing additional Tessitura training as needed, including new Tessitura functionality and system updates. This onboarding training plan should help the Box Office Treasurer train new hires.

·      Collaborate with the Box Office Treasurer to oversee financial reconciliation of Tessitura and third-party brokers, including Hot Tix and Logitix, and credit card processing through Tessitura Merchant Services. Troubleshoot processing issues and document, reconcile, and, when possible, dispute chargebacks.

·      Build select commercial events for Visiting Companies in Ticketmaster. Serve as the organizational administrator for TM1 Events and Sales and the department’s contact for Ticketmaster support.

·      Maintain current knowledge of Ticketmaster’s fee structure, ensure accurate fee revenue calculations, and provide Finance with ticket and fee revenue documentation for event settlements.

·      Report on all Harris Theater Box Office credit card transactions for Ticketmaster events through the Chase Paymentech portal. Document, reconcile, and, when possible, dispute chargebacks.

·      Perform other ticketing duties as assigned.

·      Serve as the organization’s expert in Tessitura, its primary ticketing and donation system, and lead database management.

·      Manage system upgrades, patches, and vendor-recommended changes with assistance from Tessitura