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Client Experience Ambassador II

2 weeks ago

Lancaster, United States Community Services Group, Inc. Full time

It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. Summary: The Client Experience (CX) Ambassador II is a primary CSG operations team member that proactively and innovatively anticipates and addresses the needs of our clients, external customers, and internal program partners ensuring a successful and satisfactory experience. The CX Ambassador II is responsible for supporting our customers, clients, ambassadors, employees or anyone they might come in contact with while working. It is their task to problem-solve and journey with the customer while assisting them with their needs. The CX Ambassador II works in small interdisciplinary and collaborative teams that have a bias for action, and are nimble, flexible, and adaptable. The CX Ambassador II welcomes and values diversity in thinking, actions, and ideas. The CX Ambassador II reports directly to the Director of Client Experience or designee. Full-Time (40 hours per week). Office hours are Monday to Friday from 7:15 AM to 7:00 PM. Specific schedules will be discussed during interviews. Wage Information: Starting wage: $17.00 per hour, negotiable based on relevant experience. Job Description: Promote excellence by providing extraordinary customer service to both internal and external customers. Protects clients' rights by maintaining confidentiality of personal and financial information. Complete new referrals into services including entry into the Electronic Health Record and completion of initial paperwork. Manage client day of service administrative experience from the initial contact through service delivery to completion of services. Manage client authorizations to ensure clients experience no disruption of service and no claim denials for unauthorized services. Proactively prepares for upcoming client appointments and services to ensure excellent client experience on the day of service. Collaborates and communicates with internal programs to ensure a cohesive and consistent experience for clients. Will accomplish work in small interdisciplinary and collaborative teams that value diversity in thinking, actions, and ideas. Identifies and solves claim