Front Desk Agent | ARRIVE Austin
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ARRIVE AUSTIN FRONT DESK AGENT
The Front Desk Agent is often the first and last face our guests see, the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.
The task at hand:
- Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
- Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
- Build genuine, memorable guest relationships in line with our service standards.
- Field phone calls, emails, and guest inquiries promptly and warmly.
- Accurately input guest information and payments into hotel systems such as Opera.
- Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
- Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
- Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.
What we're looking for:
Required:
- 1-year of related experience in guest reception, preferably in a luxury hotel setting.
- Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
- Comfortable with basic arithmetic and property management/point-of-sale systems.
- Clear verbal and written communication in English.
- Good judgment, calm under pressure, and able to work with minimal supervision.
- Ability to maintain confidentiality of guest information and hotel data.
Physical:
- Ability to stand for long periods and push, pull, or lift up to 25 lbs.
- Flexible schedule, including weekends and holidays.
What's in it for you:
- Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
- Paid time off, holiday pay, and sick pay.
- Career advancement and professional development as we open new hotels and restaurants nationwide.
- Employee discounts across our entire portfolio (25 hotels and more to come).
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