Senior Implementation Manager
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About Dono
Dono is an AI-powered property records platform built for title agencies, real estate law firms, and title underwriters. We automate data collection, document extraction, and title examination - with human verification backing every AI action. Our platform is modular: clients deploy full title production, plant maintenance, report generation, or any combination across their workflows. We operate in FL, NC, PA, AR, MO, OH, NV, and IL. Every hire at this stage shapes how we operate at scale.
The Role
This is Dono's first dedicated implementation and customer success hire. You'll own the full post-sale journey for a portfolio of 10–20 accounts: onboarding, activation, ongoing optimization, and expansion. You'll operate across Production, Product, Data, and Sales — traveling monthly to be on the ground with clients. This is an ownership role. You'll also be building the function itself alongside the COO.
What You'll Own
Onboarding & Activation
- Execute structured onboarding from signed contract through first production order
- Design integration plans tailored to each client's operating model — agency, law firm, or underwriter
- Drive utilization from zero to target, identifying and removing friction whether it's technical, procedural, or organizational
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