Java Software Engineer
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Java Engineer (Java / SQL)
Overview
AdvanceNet Health Solutions is seeking an experienced, highly process-driven Lead Technical Support Analyst with a strong enterprise Java technology background to lead front-line technical support while owning complex system troubleshooting and continuous improvement.
This role is ideal for a senior technologist who combines deep Java expertise (Java 17+) , advanced Microsoft SQL Server and T-SQL skills , and strong operational leadership. The successful candidate will serve as the primary technical escalation point, drive root-cause resolution, and foster a culture of problem solving, customer service, and technical excellence.
Key Responsibilities
Technical Support & Operations
- Own customer technical support, ensuring high-quality and timely resolution of technical issues, incidents, and outages.
- Act as the primary front-line technical leader and escalation point for complex application and data issues.
- Provide hands-on support across all IT support functions, including intake, prioritization, escalation, resolution, and reporting.
- Monitor, analyze, and report on support trends; identify recurring issues and drive permanent fixes.
Java & Application Support
- Support and troubleshoot enterprise Java applications (Java 17 or higher) in production environments.
- Work with application servers such as WildFly , including deployments, configuration, and runtime troubleshooting.
- Diagnose issues related to Enterprise JavaBeans (EJB) , application performance, and system integrations.
- Lead release management for enterprise Java applications , coordinating builds, deployments, environment readiness, and rollback strategies to ensure stable production releases.
- Partner with engineering, infrastructure, and external vendors to resolve complex technical issues.
SQL Server & Data Expertise
- Demonstrate deep, hands-on expertise with Microsoft SQL Server , with strong emphasis on SQL development and advanced T-SQL .
- Design, write, and optimize complex T-SQL queries, stored procedures, views, and functions .
- Perform query optimization and performance tuning , including execution plan analysis and indexing strategies.
- Troubleshoot data integrity, performance, and concurrency issues in production environments.
Process, Documentation & Continuous Improvement
- Own the development, maintenance, and communication of the IT knowledge base for both end users and IT staff.
- Lead a continuous improvement culture focused on documentation, standardization, and optimization across people, process, and technology.
- Develop, enforce, and evolve request handling standards, escalation policies, and IT support procedures.
Leadership & Customer Service
- Lead and model a strong customer service culture; build trusted relationships with stakeholders and end users.
- Manage all aspects of the user