dental front office part-time

6 days ago

Arlington Heights, United States United Dental Partners Full time
We seek a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.
Warmly welcome patients and visitors as they arrive at the office.
Register new patients, gather necessary information, and ensure all required forms are completed accurately.
Verify and update patient demographics, insurance information, and medical history in the practice management system.
Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.
Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.
Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.
Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.
Proactively make outbound calls to schedule patient visits.
Respond to emails and online inquiries promptly and professionally.
Provide accurate and helpful information about dental services, insurance coverage, and office policies.
Collaborate with the billing department to process insurance claims and coordinate payments.
Assist patients with understanding their insurance coverage and financial responsibilities.
Collect payments for services rendered and ensure accurate record-keeping of financial transactions.
Maintain the cleanliness and organization of the reception area.
Order office supplies and ensure the front desk area is adequately stocked.
Assist with general administrative tasks, such as filing, data entry, and managing patient records.
Address patient concerns or complaints with empathy and professionalism.
Demonstrate a caring and supportive attitude to help patients feel at ease during their visit.
Foster a positive and welcoming atmosphere to encourage patient loyalty and referrals.
The ideal candidate will have a high school diploma or equivalent, prior experience as a front desk representative or customer service role, and proficiency in dental practice management software, preferably with Open Dental.
At United Dental Partners, you will work with a diverse and highly talented team and join a seamless network of colleagues who work together to deliver great dental experiences.

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