Senior Client Relationship Manager

1 week ago


Houston, United States Gallagher Benefit Service Full time

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions.  We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.  Overview As the Senior Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners. How you'll make an impact You are the strategic relationship manager and client liaison. You will lead increasingly complex self-funded accounts while collaborating with senior teammates You seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy Sharing market expertise with clients and keep them well-informed of compliance related issues You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) You champion Gallagher resources and tools to maximize efficiency in managing client deliverables Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%. Guide, develop, and mentor new hires,



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