Clinical Relations
6 days ago
Job Description:
Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient experience. This role uses the patient voice to partner with leaders to identify opportunities for quality improvement. This role is key in coaching and providing resources to frontline caregivers in service recovery and maintaining good clinical relationships between patients, families and care teams. In addition, this role supports the following:
Essential Functions
Comply with policy and regulatory requirements in event management and provide on-site support for surveys as it pertains to complaints and grievances.
Collect, Analyze and interpret enterprise C&G data for improvement opportunities and partner with local and or enterprise leaders to optimize processes to improve patient care and prevent harm.
Participate in Early Communication and Resolution Process for High Harm "no Gap" events.
Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential.
Participate in conflict resolution and liaison between multiple stakeholders; proactively identify potential risks to outcomes.
Collaborate with General Liability in managing patient property loss or theft.
Partner with Compliance in investigating and resolving Patient Privacy and Discrimination Concerns.
Coach and shadow caregivers & leaders within hospitals and clinics, with expertise to lead through influence and coach/round for improvement.
Skills
Communication (verbal and written)
Relationship Management
Process Improvement
Complex Problem Solving
De-escalation
Consulting
Coaching
Presentation skills
Data collection and interpretation
Minimum Qualifications
Bachelor's Degree in Nursing, Business, Healthcare Administration, or Public Health. Education must be obtained through an accredited institution and will be verified.
Three years of clinical or healthcare experience.
- and -
Customer/patient relations experience.
- and -
Strong written and verbal communication skills with an ability to teach and train peers and colleagues.
- and -
Experience and demonstrated competence in solving problems and liaising between multiple stakeholders.
- and -
Proficient in use of software such as Word and Excel in order to generate documents and data reports.
Preferred Qualifications
Current RN License in state of practice.
Five years clinical or healthcare experience
- and -
Three years customer/patient relations experience
- and -
Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.)
- and -
Experience in formal business letter composition and report writing.
- and -
Experience with quality improvement and data analysis.
- and -
Clinical Risk Management experience with successful progression
Physical Requirements:
Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
- and -
Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
- and -
See and read computer monitors and documents.
- and -
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location:
Intermountain Health Intermountain Medical Center
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$36.22 - $57.04
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers ; and our commitment to diversity, equity, and inclusion .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
-
Clinical Relations
6 days ago
Murray, United States Intermountain Health Full timeJob Description:Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Clinical Relations
6 days ago
Murray, United States Intermountain Health Full timeJob Description: Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Clinical Relations
5 days ago
Murray, United States Intermountain Health Full timeJob Description: Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Clinical Relations
6 days ago
Murray, United States Intermountain Health Full timeJob Description:Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Clinical Relations
5 days ago
Murray, United States Intermountain Health Full timeJob Description:Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Clinical Relations
5 days ago
Murray, United States Intermountain Health Full timeJob Description:Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Clinical Relations
4 days ago
Murray, UT, United States Intermountain Health Full time $36 - $57Job Description: Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Clinical Relations
7 days ago
Murray, Utah, 84107, Salt Lake County, UT, United States Intermountain Health Full timeJob Description:Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient...
-
Inpatient Clinical Dietitian
2 days ago
Murray, United States Intermountain Health Full timeInpatient Clinical Dietitian at Intermountain Health summary: The Inpatient Clinical Dietitian provides optimal medical nutrition therapy by facilitating the nutrition care process. This role involves conducting nutrition assessments, implementing interventions, and collaborating with healthcare providers to ensure effective patient care. The dietitian...
-
Medical Director for OB/GYN Clinic
2 weeks ago
Murray, Kentucky, United States Jackson and Coker Full timeWe are seeking a skilled Obstetrics & Gynecology Physician to join our team in a locums capacity. This is an exciting opportunity to work as part of a dynamic medical group, providing high-quality patient care and contributing to the success of our clinic.Job SummaryThe ideal candidate will have active Kentucky licensure or Interstate Medical Licensure...
-
Contract Officer, Sponsored Projects
2 months ago
Murray, United States Intermountain Healthcare Full timeJob Description :The Contract Officer position is within the Office of Sponsored Projects (OSP) at Intermountain. The OSP is a central system-level administration office responsible for sponsored projects administrative processes and the delegated team to oversee and facilitate sponsored projects on behalf of Intermountain. This position specifically...
-
Non-Clinical Customer Service CPAP Assistant
1 month ago
Murray, United States Rotech Inc Full timeAbout Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...
-
Non-Clinical Customer Service CPAP Assistant
1 month ago
Murray, United States Rotech Healthcare Full timeAbout RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...
-
Inpatient Clinical Dietitian
4 days ago
Murray, United States Intermountain Health Full timeJob Description: Facilitates the nutrition care process in order to provide the patient with optimal medical nutrition therapy. Posting Details $1250 Sign on Bonus Shift: Flexible shift and scheduling Position will cover: Inpatient Diabetes Education and Adult ICU Part Time 32 hrs/weekly Job Essentials Completes and documents nutrition...
-
Inpatient Clinical Dietitian
5 days ago
Murray, United States Intermountain Health Full timeJob Description: Facilitates the nutrition care process in order to provide the patient with optimal medical nutrition therapy. Posting Details $1250 Sign on Bonus Shift: Flexible shift and scheduling Position will cover: Inpatient Diabetes Education and Adult ICU Part Time 32 hrs/weekly Job Essentials Completes and documents...
-
Inpatient Clinical Dietitian
5 days ago
Murray, United States Intermountain Health Full timeJob Description: Facilitates the nutrition care process in order to provide the patient with optimal medical nutrition therapy. Posting Details $1250 Sign on Bonus Shift: Flexible shift and scheduling Position will cover: Inpatient Diabetes Education and Adult ICU Part Time 32 hrs/weekly Job Essentials Completes and documents nutrition assessment. ...
-
Inpatient Clinical Dietitian
5 days ago
Murray, United States Intermountain Health Full timeJob Description:Facilitates the nutrition care process in order to provide the patient with optimal medical nutrition therapy.Posting Details$1250 Sign on Bonus Shift: Flexible shift and schedulingPosition will cover: Inpatient Diabetes Education and Adult ICUPart Time 32 hrs/weeklyJob EssentialsCompletes and documents nutrition assessment.Completes and...
-
Inpatient Clinical Dietitian
3 days ago
Murray, United States Intermountain Health Full timeJob Description:Facilitates the nutrition care process in order to provide the patient with optimal medical nutrition therapy.Posting Details$1250 Sign on Bonus Shift: Flexible shift and schedulingPosition will cover: Inpatient Diabetes Education and Adult ICUPart Time 32 hrs/weeklyJob EssentialsCompletes and documents nutrition assessment.Completes and...
-
Supportive Oncology Physician Lead, System
2 months ago
Murray, United States IHC Health Services, Inc. Full timeScope Refer to your Job Description Supplement(s) for your specialty appended to the Intermountain Physician & APP Handbook for your specific role(s). The Physician will be responsible to the Oncology Clinical Program and the Group Medical Director.Essential Job DutiesGeneral Responsibilities. As System Lead, Physician shall:Patient Care Services. Develop a...
-
Supportive Oncology Physician Lead, System
7 days ago
Murray, United States IHC Health Services, Inc. Full timeScope Refer to your Job Description Supplement(s) for your specialty appended to the Intermountain Physician & APP Handbook for your specific role(s). The Physician will be responsible to the Oncology Clinical Program and the Group Medical Director.Essential Job DutiesGeneral Responsibilities. As System Lead, Physician shall:Patient Care Services. Develop a...
