Gestionnaire Back Office
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Le laboratoire Bausch + Lomb, acteur majeur de l'ophtalmologie (3 Mds $ de CA, 10 000 salaris), dveloppe des traitements mdicaux innovants prsents dans plus de 100 pays.
Pour notre Service Client de Montpellier, nous recherchons un.e: Gestionnaire Back Office en CDD de 6 mois .
Poste bas Montpellier - Prsentiel
Profil hybride alliant rigueur, excellence oprationnelle et coordination transverse ; ce poste s'adresse une personne apprciant la gestion et la fiabilit des donnes, la collaboration avec de multiples interlocuteurs et les environnements challengeant en constante volution.
FINALIT DU POSTE
Sous la responsabilit du Manager Back-Office Europe du Sud, vous garantissez la fiabilit des donnes clients et la bonne implmentation des politiques commerciale. Vous contribuez la performance oprationnelle de l'entreprise en coordonnant les parties prenantes concernes et en participant lamlioration continue des processus du backoffice.
MISSIONS PRINCIPALES
Gestion des donnes : Assurer la cration, la mise jour et la fiabilit des donnes clients, produits, prix et autres donnes dans les systmes (ERP, CRM, EDI, etc)
Politiques commerciales : Coordonner la mise en uvre et le suivi avec les quipes internes concernes (contrats, ngociations, tarifs et autres conditions commerciales)
Facturation : Piloter et optimiser les flux de donnes vers les plateformes de facturation lectronique
Litiges : Analyser les anomalies, coordonner leur rsolution en identifiant leurs causes racines et mettre en uvre des actions prventives
Relation client : Rpondre avec professionnalisme et ractivit aux demandes internes et externes
Conformit : Veiller au respect des procdures internes ainsi qu'aux exigences rglementaires, notamment SOX, RGPD et autres rgles de conformit applicables
Amlioration continue : Participer activement aux projets d'optimisation des processus, de digitalisation et d'automatisation
PROFIL RECHERCH
Formation et Exprience
Exprience : Minimum 2 ans sur un rle similaire.
Langues : Maitrise de lAnglais indispensable, la connaissance dune autre langue est un plus (Espagnole, Italien ou Neerlandais)
Outils : Bonne matrise des outils de gestion: ERP, CRM, Ticketing, EDI, Excel
Culture Tech : Aisance avec lIA et l'automatisation de workflow.
Projet / Analyse : Capacit contribuer des projets transverses et des initiatives d'amlioration des processus.
Soft Skills
Rigueur, prcision et sens de l'organisation
Recherche de l'excellence et exigence leve en matire de qualit et de fiabilit du travail dlivr
Esprit analytique et approche oriente solutions
Aisance relationnelle et aptitude collaborer avec des interlocuteurs varis
Esprit d'quipe. Attitude positive, proactive et oriente rsultats
Capacit grer la pression et les priorits dans un environnement dynamique et exigeant aux priorits multiples
Curiosit, capacit dapprentissage et volont daccompagner la transformation des processus
Avantages proposs :
Rmunration annuelle : 29 367
Primes sur objectifs
Intressement / Participation
Restaurant dentreprise
Mutuelle et surcomplmentaire retraite
Avantages CSE
RTT
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