Clinical Specialist

Moximed is a privately held medical device company based in Fremont, CA. Our dedicated team is engaged in the development, manufacture, and marketing of a unique, patient centric, surgical treatment for knee osteoarthritis (the MISHA Knee System), the first of its kind implantable shock absorber(ISA) for patients with medial knee osteoarthritis (OA).

We have created a culture that reflects our responsibility to our patients and the opportunity for our team to thrive. With a unique culture of entrepreneurship, enthusiasm, and resilience we organize around goal focused teamwork and transparent accountability to achieve our successes.

We are currently seeking a dynamic Clinical Specialist to join our growing organization.

*CANDIDATE MUST RESIDE IN DENVER, MINNEAPOLIS OR CHICAGO

YOUR PURPOSE

Front line customer relationship and training position with anticipated responsibilities that include being an expert source for product and HCP-related support to the MISHA Knee System, an implantable shock absorber (ISA) for patients with medial knee osteoarthritis (OA). You’ll provide clinical support to all end-users (including physicians, nurses, and technicians), offer guidance and assistance during surgical procedures, and resolve technical product and service issues as needed. In addition, you’ll provide customer education and ongoing in- services, such as assisting surgeons in pre-operative implant planning. We’ll count on your attention to detail to ensure all cases are planned and reviewed with surgeons prior to scheduled surgeries, and that all inventory is accounted for. In addition to the trusting partnerships, you’ll build with surgeons and hospital staff, you’ll also work collaboratively with internal sales and marketing colleagues, helping them grow product utilization and increase volume with current and potential customers. This will include contributing to the development of sales training content based on field learnings, the collection of business intelligence for input into Marketing’s key growth areas and collaborating with Product Marketing and Professional Education to identify healthcare provider needs for the safe and effective use of medical equipment.

The Clinical Specialist will possess an entrepreneurial approach to obtaining positive outcomes in all aspects of the role and overall Company goals.

WHAT YOU WILL DO

• Work in tandem with sales staff to engage with surgeon KOLs and key decision makers at target centers
• Be capable of assertively and credibly managing product objections and misconceptions using clinical data and product knowledge
• Coordinate use of extended Moximed resources to optimize product utilization and patient care
• Fully understand the MISHA Knee Implant, instruments, and surgical technique with sufficient depth to address any possible questions and concerns customers may have
• Become proficient in the surgical technique, including anatomical landmarks, soft tissue management, procedure steps and “tips and tricks” from experienced users such that you can train new users and provide intraoperative support
• Fully understand patient selection criteria to assist in the continued education of surgeons and physicians’ assistants in the identification and selection of patients
• Lead cadaveric training courses for surgeon and staff as needed
• Responsible for supporting all sales activities including but not limited to training, product usage documentation, PO collection, managing inventory and equipment provided for case coverage, SFDC management
• Including: Timely transactions when product is used, sold, or transferred; maintaining a required level of cycle count accuracy; executing product retrievals as instructed
• Respond promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel, and office staff on technical matters relating to Company products and therapies – this is achieved by coordinating:
• One-on-one teaching sessions, formal in-service education programs, seminars and/or outside symposia
• Provides ongoing clinical and technical support and acts as a resource for physicians and support staff on matters relating to our products and therapies through in-service programs, one-on-one sessions, and phone support
• Assist the departments and customers on any complaints, i.e.: information gathering, observations, documentation, follow-up
• Complies with required event reporting and documentation following Company’s procedures

THE SUCCESSFUL CANDIDATE WILL

• Be a relationship builder. Thoughtful product