Customer Service Representative
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Customer Care/ Customer Service Role
Long Term Engagement
Remote: Preferred Hiring Zone:
- Dallas, TX
- Tampa, FL
- Fort Worth, TX
- Omaha, NE
- Cary, NC
- Oriskany, NY
- Warwick, RI
- Phoenix, AZ
Job Description:
The Customer Care Advocate assists customers via phone and digital channels, helping resolve insurance and benefits-related questions with empathy, accuracy, and professionalism.
This role involves handling policy, coverage, billing, and service inquiries, documenting interactions, using AI-assisted tools, and ensuring compliance with privacy and regulatory requirements.
1+ year of customer service experience in a customer-facing role
Experience resolving customer issues using multiple systems (CRM, knowledge bases, etc.)
Strong computer and communication skills in a professional environment
Preferred Background
Experience in insurance, healthcare, financial services, or other regulated industries
Familiarity with AI-powered customer service tools
Experience handling escalations and sensitive customer situations
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