Quality Assurance Officer- Key West Sales

2 days ago

key west, florida, United States Hyatt Vacations Ownership Full-time
Active Florida Real Estate license is required. Job Summary This position will be responsible for: Analyzing and applying Company processes, policies, and standards to ensure customers close the purchase process with a firm and accurate understanding of the product purchased and its terms. Ensuring customers are provided with all required contract, disclosure, and informational materials, and that these materials are thoroughly communicated, prepared, and processed properly. Auditing video and audio recordings of sales processes with reporting to Supervisor of any items potentially falling below the Company’s quality assurance standards or policies. Functioning as a resource regarding Company products and processes and contact point for customers until the purchase and points