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retail customer service supervisor

2 weeks ago

Santa Clara, California, United States Micro Center Full time

MICRO CENTER is the nations leading computer and electronic device big box retailer Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro Centers core promise to take care of our associates and customers which has led to our success over the last 40+ years

Click here to see our job video

MAJOR RESPONSIBILITIES:

  • Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
  • Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
  • Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
  • Oversee the execution of ad set and visual merchandising standards within the department
  • Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
  • Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
  • Participate in open and close procedures
  • Serve as floor leader or manager-in-charge during absence of store managers
  • Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
  • Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
  • Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

  • High school diploma or equivalent required with proficiency in Microsoft Office
  • Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
  • Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
  • Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
  • Ability to execute corporate initiatives and drive world-class customer experiences
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

  • Flexible Schedules & Excellent Pay
  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Required Preferred Job Industries
  • Customer Service