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Customer Service Representative

2 weeks ago

Newport, Kentucky, United States Hustle Notice Biz Full time
Customer Service Representative

Department: Mark Rink

Employment Type: Full Time

Location: Highland Heights, KY

Compensation: $17.45 - $24.00 / hour

Description

Position Title: Customer Service Representative
Department: Customer Support
Reports To: Call Center Supervisor
Employment Type: Full-time

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline connection between our valued customers and our organization, playing a key role in enhancing customer satisfaction and fostering long-term relationships. As the first point of contact for inquiries, concerns, and assistance, you will be responsible for effectively communicating with customers through various channels including phone, email, and live chat.

Key Responsibilities
  • Manage customer inquiries and provide timely and accurate information.
  • Resolve customer issues and complaints effectively and professionally.
  • Maintain knowledge of company products and services to provide comprehensive support.
  • Document customer interactions in the CRM system for tracking and reporting purposes.
  • Collaborate with team members to improve processes and enhance customer satisfaction.
  • Identify trends in customer feedback and suggest improvements to management.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate degree preferred.
  • Proven experience in customer service or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment while handling multiple tasks.
  • Proficiency in computer applications, including Microsoft Office and CRM software.
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement
Required Preferred Job Industries
  • Customer Service