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Store Leader

2 months ago

Montgomery, United States Metro by T-Mobile Talk More Wireless Full time

Hourly + Commissions & Bonus

**Must have own transportation , be able to work weekends if needed, and open availability ***


Be unstoppable with us
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop

Job Overview

Store Managers & Mobile Experts (ME) work as part of a Retail Team of Experts to bring the Metro by T-Mobile brand to life. They live and breathe T-Mobile They’re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They’re experts in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities:

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service
Coach and observe employee
Store Operations

Education:

High School Diploma/GED Req
Work Experience:

Less than 2 years 6 months of customer service and/or sales experience, Retail environment preferred Pref
Knowledge, Skills and Abilities:

Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. Req
Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. Req
Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. Req
Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States