Manager, Sales and Customer Service

3 days ago

Spring Hills, Texas, United States Macy's Full time
Job Description

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do
  • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
  • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
  • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
  • Manage selling support, including the stockroom, signing, equipment, and merchandising.
  • Support other operational areas such as OMNI, Style, and Asset Protection.
  • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
  • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
  • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
  • Work a flexible retail schedule, including days, evenings, holidays, and weekends.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team.

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection.

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues.

Communication Skills: Consistently clear and effective communicator, writer, and presenter.

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices.

Who You Are
  • Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
  • Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail.
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
  • Able to work a flexible schedule based on department and company needs.
What We Can Offer You

Join a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement
Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today

STORES00 Required Preferred Job Industries
  • Customer Service

  • Manager, Sales and Customer Service

    7 days ago

    Spring Hills, Texas, United States Macys Full time

    Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macys 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. Weve been part...

  • Customer Service and Sales Director

    7 days ago

    Spring Hills, Texas, United States Macys Full time

    About UsMacy's is a dynamic and inclusive environment where work is as rewarding as it is fun. We offer a comprehensive benefits package, competitive pay, and opportunities for growth and development. Our employees are passionate about delivering exceptional customer experiences and making a difference in the lives of our customers.Job DescriptionThe Sales...

  • Part Time Sales Associate in Grocery Retail

    3 days ago

    Spring Hills, Texas, United States Advantage Sales and Marketing Part time

    Company OverviewWe are Advantage Solutions, a leading provider of sales and marketing services to the retail industry. Our team of 65,000 professionals serves over 4,000 brands and retail customers across 40+ countries.Job DescriptionThis dynamic role involves engaging customers through food and beverage sampling in a retail environment. As a Part Time...

  • Customer Service and Sales Team Lead

    2 days ago

    Spring, Texas, United States Gordon Food Service Full time

    The Retail Team Leader (Key Holder) at Gordon Food Service is a dynamic and rewarding role that requires a unique blend of leadership, communication, and analytical skills. In this position, you will oversee the daily activities of our stores, ensuring efficient operations, maintaining product quality, and driving sales growth. Oversight of store operations,...

  • Customer Service Manager

    4 days ago

    Spring Hills, Texas, United States Jana Ferrante - State Farm Agent Full time

    Job Description Job Description Benefits:401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offSigning bonusVision insuranceROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member with Jana Ferrante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a...

  • Customer Service Associate

    4 days ago

    Spring Hills, Texas, United States Exfo Ingenierie Electro Full time

    We are seeking a highly skilled and customer-focused professional to manage our post sales service process for key clients. This role is pivotal in ensuring seamless handling of returns, repairs, and exchanges while providing exceptional service.The ideal candidate will oversee demo pool inventory, maintain special processes, and work collaboratively to...

  • Customer Service/Sales Associate

    2 weeks ago

    Spring, Texas, United States Home Depot Full time

    Job Description Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know...

  • Product Demonstrator Opportunity with Competitive Pay

    3 days ago

    Spring Hills, Texas, United States Advantage Sales and Marketing Part time

    About the RoleWe are seeking a motivated and enthusiastic individual to join our sales team as a Product Demonstrator. In this position, you will drive sales by interacting with customers and promoting our products.Key ResponsibilitiesEngage customers through product sampling and demonstrationsProvide excellent customer service and build strong relationships...

  • Customer Service and Sales Specialist

    6 days ago

    Spring, Texas, United States Express Full time

    About Express: As a fast-paced and dynamic fashion brand, we're always looking for talented individuals to join our team. As a Sales Associate at Express, you'll be responsible for delivering exceptional customer experiences, processing transactions accurately, and maintaining a high level of product knowledge.Your Role: You will work closely with the store...

  • Customer Service Representative

    2 weeks ago

    Spring Hills, Texas, United States EXFO, Inc. Full time

    RMA (Return of Merchandise Authorization) Customer Service Representative Position Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to manage our post sales service process for key clients. This role is pivotal in ensuring seamless handling of returns, repairs, and exchanges while providing exceptional service....

  • Customer Service Lead

    2 days ago

    Spring Hills, Texas, United States Michaels Stores, Inc. Full time

    About the RoleThe Customer Service Lead plays a vital role in ensuring that customers receive outstanding service and support throughout their shopping experience.You will lead by example, demonstrating a commitment to providing excellent customer service and maintaining high standards of quality and performance.Manage and deliver effective front-end...

  • Custom Framing Sales Manager

    13 hours ago

    Spring, Texas, United States Michaels Stores Full time

    About the Role: As a Custom Framing Sales Manager, you will play a vital role in driving sales growth and revenue in our frame shop. You will be responsible for developing and implementing sales strategies, managing inventory levels, and providing exceptional customer service to our clients.You will lead a team of framers in creating stunning custom framing...

  • Retail Customer Service Manager

    7 days ago

    Spring Hills, Texas, United States Ulta Beauty Full time

    We are seeking a highly motivated and detail-oriented individual to fill the position of Lead Cashier. As a member of our retail team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our guests.Your key responsibilities will include:Greeting and acknowledging each guest entering the...

  • Sales and Service Team Lead

    3 days ago

    Spring Hills, Texas, United States Macy's Full time

    About the OpportunityWe are seeking a highly motivated and experienced Sales and Service Team Lead to join our team at Macy's. In this role, you will be responsible for leading a team of sales associates to deliver exceptional customer experiences and meet sales targets.You will need to have a strong understanding of retail sales principles, including sales...

  • Customer Service Representative

    3 days ago

    Spring Hills, Texas, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing excellent sales service, assisting customers with their needs, and building productive relationships with wholesale and retail customers.Process sales transactions...

  • Sales and Customer Service Representative

    5 days ago

    Spring, Texas, United States Extra Space Full time

    Job Description:We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As an Assistant Store Manager, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining facility cleanliness.About Us:Extra Space Storage is the largest self-storage company in the...

  • Sales Team Manager

    7 days ago

    Spring Hills, Texas, United States Macys Full time

    Company OverviewMacy's is a renowned retail company with a rich history spanning over 160 years. Our story is one of innovation, tradition, and customer satisfaction. We are committed to delivering exceptional shopping experiences to our customers through our team of dedicated employees.Job SummaryWe are seeking a highly motivated and experienced Sales Team...

  • In-Store Sales and Sampling Representative Position

    3 days ago

    Spring Hills, Texas, United States Advantage Sales and Marketing Part time

    What We OfferAs a valued member of our team, you will enjoy a range of benefits, including:Medical, dental, vision, life insurance, and wellness programsAccess to discounts through Associate PerksGrowth opportunities and a supportive team environmentRequirementsComfortable interacting with customers and management in a friendly and outgoing mannerAvailable...

  • Grocery Store Sales Team Member Job Opening

    3 days ago

    Spring Hills, Texas, United States Advantage Sales and Marketing Part time

    Why Work with Us?We offer competitive wages, growth opportunities, and a supportive team environment. As a Product Demonstrator, you will have the chance to develop your skills and advance your career in retail sales.BenefitsCompetitive hourly rate: $13.25Growth opportunities abound - We promote from withinNo prior experience required; we provide training...

  • Service Sales Representative

    8 hours ago

    Spring Hills, Texas, United States CentiMark Corporation Full time

    Job Description Job Description Join the #1 Commercial Flooring Contractor in North America QuestMark Flooring is growing and hiring dynamic and motivated Flooring Service Sales Representatives to drive growth and maintain strong customer relationships. If you're ready to sell for the industry leader, we want you on our team This role has an annual...