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Loan Support Specialist

3 weeks ago

Woodbridge, Connecticut, United States OneMain Financial Full time

At OneMain, Loan Support Specialists play a key role in supporting customers by understanding their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members work closely together, fostering collaboration to ensure a seamless experience for customers. They contribute to a positive and supportive environment where teamwork and dedication drive collective success. This role offers valuable opportunities for professional growth and development, with a focus on both individual and team achievements. District Support Specialists enjoy competitive compensation that recognizes their contributions and provides opportunity to advance their careers.  

In the Role  

  • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service to customers and the district  
  • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual, branch and district goals
    • Develop new connections and maintain ones by engaging customers through the application process, collecting all necessary information for review
      • Manage the loan origination process while maintaining compliance with all relevant laws and regulations
      • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
      • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

Requirements:    

  • High School Diploma or GED     

Preferred: 

  • Sales or Customer Service experience   
    • Bilingual - Spanish   

Location: On site   

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.    

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
    • Up to 4% matching 401(k)  
    • Employee Stock Purchase Plan (10% share discount)  
    • Tuition reimbursement  
    • Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
    • Paid sick leave as determined by state or local ordinance, prorated based on start date
    • Paid holidays (7 days per year, based on start date)
    • Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. 

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.  

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. 

Key Word Tags   

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee