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Sr. Community Manager

2 weeks ago

Silver Spring, Maryland, United States Edgewood Management Full time

Sr. Community Manager

The Sr. Community Manage is responsible for managing operations and maximizing financial value of a diverse, multi-site residential apartment portfolio. This property is a combination of mixed-financed housing communities (CMA, ACC, LIHTC, Public Housing). Achieving financial and operational goals of the owners and company.  Ensuring a sufficient flow of revenue by maintaining a high percentage of apartment unit occupancy, adherence to property standards (to include unit turns and routine maintenance, grounds at a functional and high aesthetic level), Owner and resident satisfaction and controlling expenses. 

Essential Duties and Responsibilities:

  • Manage all aspects of the apartment community operations under the portfolio.
  • Provide day-to-day and ongoing supervision, management, and leadership of a team of employees, one or more of who may be a supervisor with subordinate staff. 
  • Recruiting, engagement, performance management, coaching and counseling, workplace conflict resolution, compensation administration, enforcement of workplace and company policies and rules, etc.
  • Responsible for reviewing and supporting the overall operations of assigned properties
  • Review monthly financial reports, assist on-site managers with preparing the required owner reports, and attend asset management meetings
  • Supervises all on-site staff, including hiring, training, supervision, and corrective measures.  Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
  • Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties.
  • Prepares and implements annual budget in coordination with owners and asset managers. Monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
  • Physically walks and inspects the interior and exterior of every community within his/her portfolio on a monthly basis. Makes recommendations for physical repairs and/or replacements.
  • Maintains a positive customer service attitude. Attends to resident concerns on an as-needed basis. 
  • Reviews leases, rules, and regulations, contracts, licenses, rent schedules, personnel files, and resident files
  • Reviews Delinquency Report, bank deposits, equipment inventory, inspections, etc.  
  • Meets with staff individually and in group meetings to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion 
  • Assures that associates follow company policies and safety rules; complies with company policies for reporting incidents.
  • Enforces safety standards and training for staff. 
  • Follows up as needed on all aspects of property management
  • Negotiates contracts but not signing. 
  • Prepare for regulatory agency inspections
  • Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
  • Manage and oversee assigned communities in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and property owners, seeking to maximize revenue and minimize expenses while still maintaining the proper level of service and curb appeal.
  • Be responsive and receptive to owners' needs, goals, and objectives.
  • Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition through daily visual inspections, property walks, and team walks as necessary, in addition to managing expenses as it relates to curb appeal initiatives.
  • Ensure that an adequate number of units are market-ready and show-ready at all times. This includes daily or weekly walks as necessary to ensure the readiness of all show units. Work with the turnover team to manage expectations and execution as it relates to the readiness of units and accuracy of the information in Realpage/OneSite. 
  • Adhere to all local, state, and federal housing requirements as it relates to leasing and management of the property.
  • Oversee all marketing efforts at the community, from online advertising to signage to collateral to SEO/PPC campaigns and Internet Listing Services.
  • Maintain an excellent customer service relationship by adhering to the highest levels of customer service expectations and ensure that the team is executing these roles effectively. This should include both internal and external customers.
  • Communicate effectively and professionally with staff members and ensure compliance of all personnel management standards and serve as the on-site HR contact for all associates. Be an example.
  • Direct efforts to ensure all purchasing and invoicing guidelines are followed.
  • Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations.
  • Accomplish the owner objectives by recruiting, hiring, training, and motivating a high-performing team.
  • Participate in company training classes and meetings as required.
  • Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions.
  • Work with Regional Manager to evaluate and recommend changes on rent/pricing strategies and ensure websites and printed material are accurate and updated.
  • Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork.
  • Assist Regional Manager with management functions and other responsibilities as required.
  • Other tasks or duties as assigned by supervisor.
Job Requirements
  • Previous Property Management Experience
  • Professional certification: COS or CPO
  • 5 years supervisory experience
  • Computer Proficiency and knowledge of Microsoft Office Suite
  • Demonstrated Leadership ability and proven track record of success with the leasing process
  • Must be able to walk apartments and grounds, including steps and climbing stairs
  • Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
  • Strong financial analysis, budgeting, and P&L management skills
  • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
  • Experience with unit and common area renovations
  • Possess proven financial and accounting expertise
  • Excellent and premiere customer service orientation
  • Excellent verbal and written communication skills
  • Accounts receivable and collections experience a MUST  
  • Attention to detail and ability to work independently on assignments 
  • Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet    

Education
High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions. 

Professional Experience
A minimum of Five years' experience in multi-family residential property management as a supervisor
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.  The position requires the ability to serve on-call, as scheduled or as necessary.  Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.  You must also be able to attend certain resident events that are held after hours.

Computer skills
  • Intermediate Computer/Microsoft Suites/Internet knowledge
  • Working knowledge of Outlook and OneSite/Yardi

Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Pratum Company prides itself on offering a modest salary and extensive, market-competitive health and welfare benefits:
  • Medical, Dental & Vision
  • Prescription Drug Program
  • Paid Vacation & Holiday
  • Paid Personal/ Sick Leave
  • Company Paid Life Insurance
  • Company Paid AD& D Insurance
  • Company Paid Short-Term
  • Company Paid Long-term Disability
  • Supplemental Life Insurance
  • Dependent Supplemental Life Insurance
  • Educational Assistance
  • Financial Planning
  • Retirement Savings Plan with company matching
  • Company outings and events

Pratum Company is committed to a diverse workforce and is an Equal Opportunity.