Job DescriptionJob Description

Responsibilities:

• Provide technical support and troubleshooting expertise to resolve escalated IT issues efficiently and effectively.
• Serve as a point of escalation for Level 1 support technicians, providing guidance and assistance as needed.
• Diagnose and resolve complex hardware, software, and network issues across diverse IT environments.
• Perform system administration tasks, including user management, software installation, patch management, and system monitoring.
• Proactively identify potential areas for improvement within clients' IT infrastructure and recommend solutions to enhance performance, reliability, and security.
• Collaborate with cross-functional teams to implement IT projects, upgrades, and migrations in accordance with established timelines and objectives.
• Document all support activities, solutions, and troubleshooting steps to maintain comprehensive records and facilitate knowledge sharing.
• Stay abreast of emerging technologies, industry trends, and best practices to continuously enhance technical skills and expertise.
• Provide exceptional customer service and communication to ensure a positive client experience and foster long-term relationships.

 

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Minimum of 3 years of experience in a technical support role, with a focus on troubleshooting and resolving IT issues in a corporate environment. MSP experience a plus.
• Proficiency in Microsoft Windows operating systems, Active Directory, Exchange Server, and Office 365 administration.
• Strong knowledge of networking principles, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, VPNs, etc.).
• Experience with virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
• Familiarity with cloud computing platforms, such as Amazon Web Services (AWS) or Microsoft Azure.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Exceptional communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• Certifications such as Network+, Security+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) are a plus.

Company DescriptionVECTRO IT is a leading provider of innovative IT solutions tailored to meet the unique needs of our diverse clientele. We specialize in delivering cutting-edge technology solutions that drive efficiency, productivity, and growth for businesses across various industries. As an MSP L2 or L3, you will play a pivotal role in our mission to provide exceptional technical support and ensure the seamless operation of our clients' IT infrastructure.Company DescriptionVECTRO IT is a leading provider of innovative IT solutions tailored to meet the unique needs of our diverse clientele. We specialize in delivering cutting-edge technology solutions that drive efficiency, productivity, and growth for businesses across various industries. As an MSP L2 or L3, you will play a pivotal role in our mission to provide exceptional technical support and ensure the seamless operation of our clients' IT infrastructure.

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