Systems Administrator

4 weeks ago

Honolulu, United States Xerox Full time
Job DescriptionJob Description

The System Administrator’s role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. This role is onsite with on-call availability expectations.

Strategy & Planning

·       Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

Acquisition & Deployment

·       Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives. Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.

Operational Management

·       Assisting in providing Helpdesk Support when request volumes are high.

·       Act as an escalation point for advanced or difficult help requests.

·       Manage all operating systems and end-user software. Manage communications (e-mail, IM, etc.,) and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.

·       Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.

·       Manage input/output fleet, including printers and scanners.

·       Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. Perform network and security audits. Perform and test routine system backups and restores.

·       Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.

·       Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

·       Support application development teams throughout project lifecycles.

·       Analyze system, server, application, network, and input/output device performance.

·       Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

·       Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

·       Create required reports in response to business user needs.

·       Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.

·       Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

·       Manage and/or provide guidance to junior members of the team.

Customer Satisfaction

·       Addresses customer needs in a prompt attentive manner.

·       Deals patiently and courteously with our customers.

·       Displays tact and diplomacy when dealing with internal and external customers.

·       Maintains patient confidentiality.

Qualifications

·       College diploma or university degree in the field of computer science and/or one year equivalent work experience.

·       Certification in Microsoft Server.

·       Knowledge of advanced computer hardware, including blade servers and SANs.

·       Experience with desktop and server operating systems, including Windows 10, Windows Server 20XX, and Linux.

·       Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, etc.

·       Strong knowledge of local area network administration.

·       Hands-on software and hardware troubleshooting experience.

·       Experience with data management. Experience documenting and maintaining configuration and process information.

·       Good understanding of the organization’s goals and objectives.

·       Knowledge of applicable data privacy practices and laws.

·       Working knowledge of a range of diagnostic utilities.

·       Exceptional written and oral communication skills.

·       Strong documentation skills and strong customer service orientation. Proven analytical and problem-solving abilities.

·       Ability to effectively prioritize and execute tasks in a high-pressure environment.

·       Adept at reading, writing, and interpreting technical documentation and procedure manuals.

·       Ability to conduct research into hardware and software issues and products as required.

·       Ability to present ideas and solutions in user-friendly language.

·       Highly self-motivated and directed.

·       Keen attention to detail. Skilled at working within a team-oriented, collaborative environment.

Company DescriptionAbout Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.Company DescriptionAbout Xerox Holdings Corporation\r
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

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