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IT Support Specialist

1 week ago

Sacramento, California, United States Leeds Professional Resources Full time
Job Description Job Description

The Help Desk Analyst acts as the primary point of contact for end-users, providing support and maintenance within the company's technology ecosystem. This role involves managing the IT Help Desk and addressing help tickets through phone, email, and in-person interactions.

Key Responsibilities:

  • Offer user support for enterprise hardware and software, serving as the central point of contact for end-user support and maintenance within the region's technology environment.
  • Conduct on-site and remote troubleshooting to diagnose and resolve first and second-level issues, recommending and implementing corrective actions as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot endpoints and related hardware/software to meet required service levels.
  • Collaborate with the Help Desk Manager to ensure smooth operation of IT infrastructure and resolve end-user concerns.
  • Act as the primary contact and expert for the region's document management system's front-end interface.
  • Assist with the creation, maintenance, and enforcement of procedures for logging, reporting, and tracking desktop/session operations.
  • Travel to satellite offices for special projects, coordinating IT services for newly acquired or opened offices, or to provide support when other offices are understaffed.

Qualifications:

  • 3+ years of experience in a Help Desk role within an enterprise setting.
  • Extensive knowledge of Microsoft Windows 10 and Microsoft Office applications.
  • Experience with ITSM incident management tools (e.g., SolarWinds Service Desk, ServiceNow).
  • Expertise with Apple mobile device platforms.
  • Basic understanding of network infrastructure.
  • Proficient in computer hardware troubleshooting and repair.
Company Description Great opportunity in a very stable industry.Company Description Great opportunity in a very stable industry.