Director Food and Beverage

3 months ago


Charlotte, United States Courtyard by Marriott - Charlotte AirportBilly Graham Parkway Full time
Job DescriptionJob Description

Responsibilities

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, KPI’s, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity
  • Coordinate details of a contract with the head chef
  • Plan the venue layout according to the number of guests and type of event
  • Determine the number of waiters and servers required for an event
  • Supervise the placement of tables, chairs, table settings, and serving stations to make sure they are placed properly
  • Consult with the head chef to discuss the timing of the meal courses being served
  • Oversee the seating of guests, serving of meals and beverages, and the quick clearing of tables
  • Manage the availability of liquor and soft drinks
  • Prepare work schedules and complete documentation on time
  • Answer customer questions and accommodate special requests when necessary

 



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