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Network Engineer

1 month ago

Littleton, United States NextGen Global Resources Full time
Job DescriptionJob Description

The Network Surveillance
Engineer, Network & Transport, Wireless NOC will be supporting DISH
Wireless 24/7 Network Operations Center. The Network Surveillance (NS)
Engineer will monitor Transport & Networking equipment, creating &
provide initial troubleshooting of 5G cell site incident tickets. The NS
Engineer will work with a sense of urgency to solve issues efficiently and
effectively to restore service to our customers, escalating issues to Tier II
when necessary. A successful NS Engineer will be supporting the end-to-end
monitoring and troubleshooting of the entire Network. The NS team will quickly analyze service and
system issues, determine corrective actions and implement to restore services.
This position will be required to escalate complex issues to our Fault
Isolation & Management team, and will determine root-causes for failure and
develop corrective actions. Responsibilities ?
Own
responsibility for end-to-end monitoring of Network & Transport equipment,
as well as observability tools ?
Own
responsibility for Incident identification, ticket logging & impact
assessment in the Service Now ticketing tool ?
Own
responsibility of Market chat groups, initial troubleshooting & necessary
support ?
Support
site monitoring/health checks following maintenance activities (CRs) ? Oversee the incident
management process and team members involved in resolving the incident, as well
as driving Ticket management analysis and follow-up until closure. ? Assist with
prioritizing/deprioritizing incidents according to their urgency and impact on
the business. ?
Collaborate
and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams
when critical/time sensitive support and resolution is needed. ?
Manage
outage and emergencies, including the agreed assurance KPIs & SLA. ?
Work
in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering &
Market teams. ?
Own
responsibility for Trouble Tickets updated with all the technical details, and
troubleshooting MOPs & templates ?
Responsible
to ensure the Open Incident backlog is at optimum levels ?
Maintain
the National Level Availability >99.50%. ? Manage
internal, external and customer incident escalations and follow-ups as well as
process adherence.

Skills, Experience and Requirements
?
Bachelor/Master's
degree or equivalent. ?
Minimum
of 3-5 years' of telecom/wireless experience. ?
Experience
managing Network & Transport NOC shift environments and troubleshooting
activities. ?
Able
to organize and prioritize dynamic schedules, balance team work loads and
ensure incidents are managed quickly and efficiently to resolution. ?
Knowledge
of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB
configurations), and Network architectures, routing protocols such as IS-IS,
BGP, MPLS, BFD, GNSS, PTP, CEF. ?
Motivated
to grasp higher-level technology issues and troubleshoot to resolution. ?
Focused
to work under pressure related to the scale of business impact and build strong
working relationships both internally and externally. ?
Reliable,
open and capable of working with minimum supervision. ?
Flexible,
analytical thinker. ?
Enthusiastic
and keen to learn new technologies and approaches. ?
Self-motivated,
achievement-oriented with excellent people management skills and an ability to
perform challenging tasks individually with ease. ?
Focused
on being detail-oriented with strong organization skills. ?
Displays
ability to work in a fluid atmosphere, handle multiple tasks and set
priorities.

Company DescriptionWhat you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor pageCompany DescriptionWhat you need to know about us\r
\r
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner\r
\r
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r
\r
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page