Salesforce Administrator

Job DescriptionJob Description

As an integral part of our team, you will be heavily involved in supporting the onboarding and retraining of users, creating dashboards, and maintaining customer records. This role is crucial in our industry, requiring a deep understanding of Salesforce functionality and limitations, advanced experience in CRM analytics and dashboard development, and proficiency in Microsoft 365 products.

Responsibilities:

• Support technical activities related to onboarding and retraining of users.

• Showcase Salesforce functionality as part of user onboarding.

• Evaluate teams to determine what Salesforce functionalities meet business needs and how they can be deployed.

• Coordinate with Salesforce Platform lead to execute change management plans.

• Create initial dashboards for teams to drive their new processes and train superusers on how to maintain them.

• Load user ids into account teams and develop a system to update this information regularly.

• Act as the main technical point of contact for all technical requests related to strategic plans.

• Develop dashboard and reports for teams to drive data accuracy activities.

• Manage utilization dashboard based on Salesforce industry metrics.

• Submit Azure stories to product owner and Digital Technology as bugs are identified and changes needed for teams to adopt Salesforce.

• Manage mass load of archive data from spreadsheet/documents into Salesforce.

• Clean up account structure and subsequence data for top customers.

• Proficient in Customer Service, capable of effectively addressing and resolving user queries and concerns.
• Demonstrated Sales experience with a proven ability to drive revenue growth.
• Capable of Reporting and Training staff on various company systems and procedures.
• Strong Planning skills, with a knack for organizing tasks and managing time effectively.
• Proficient in Microsoft Suite, including Word, Excel, and PowerPoint.
• Analytical skills, with the ability to make data-driven decisions.
• Experience in Onboarding new clients and staff members.
• Proficiency in using Spreadsheets for data organization and analysis.
• Experience in Metric Reporting and Strategic Planning to drive business growth.
• Ability to Execute tasks efficiently and manage Change within the organization.
• Proficiency in Tableau, Microsoft Azure, and ability to Create Dashboards for data visualization.
• Experience in Bug Tracking and SharePoint Administration.
• Ability to manage User Accounts and IDS for internal and external users.
• Experience in Application Support, specifically in troubleshooting and resolving technical issues.
• Familiarity with Customer Contracts and ability to understand and implement contract terms.
• Experience in Scaling operations to meet growing business demands.
• Knowledge of the Aerospace industry would be a plus.
• Experience with Data Loading, ensuring accuracy and integrity of data within the system.

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