Young Adult Team Leader, Safe Options Support

1 month ago

New York, United States ACMH, Inc. Full time
Job DescriptionJob Description

Position: Young Adult Team Leader, Safe Options Support (SOS) - North or South

Location: North (Upper Manhattan & the Bronx) or South (Midtown & Lower Manhattan & Brooklyn)

Function: Responsible for overall operations of the program.

Reports to: Senior Director for Safe Options Support (SOS)

Tasks:

  • In partnership with the State Office of Mental Health and the central SOS Hub team oversee the creation of a multi-disciplinary SOS community support team;
  • Assist in the formation of the team and manage the day to day operations in accordance with internal and external regulatory standards and guidelines;
  • Coordinate program outreach at known “hang-outs “or “Hot spots” or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
  • Develop meaningful and lasting partnerships with key community stakeholders and providers including, Youth Adult Peer Programs, Safe Horizon, LGBTQIA community programs, local hospital, NYPD, Shelter operators and housing providers;
  • Facilitate case reviews on ‘members at risk’ with community partners and document recommendations;
  • Oversee and/or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and reported aggregated findings and recommendations on gaps in care or areas for continued improvement;
  • Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care;
  • Ensures that internal and external regulatory agency standards and requirements are met;
  • Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures;
  • Provide regular individual and group supervision to a multi-disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship;
  • Coordinate weekly staff schedules to ensure adequate staff coverage;
  • Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available;
  • Work with SOS HUB’s Single Point Of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment;
  • Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;
  • Coordinate and lead weekly team meetings with staff to discuss program updates, concerns, trainings, and client caseload overview;
  • Utilizing engagement strategies that are person-centered, culturally sensitive, recovery oriented, and considerate of an individual’s preferences, priorities, and immediate needs;

Qualifications:

  • Experience working with homeless and/or precariously housed populations
  • Knowledge of characteristics/service needs of young adults experiencing street homelessness
  • Experience and strategies for outreach and engagement
  • Experience in working with peers
  • Experience in implementing positive youth development strategies
  • Familiarity with existing homeless outreach teams/programs and temporary housing options
  • Experience managing and supervising program staff
  • Excellent verbal and written communication skills
  • Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint
  • Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus
  • Knowledge of best practices in the fields of mental illness and substance use disorders
  • Knowledge of treatment, rehabilitation, and community support programs as they relate to recipients, families, and staff
  • Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques
  • Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients
  • Methods to support individuals in developing real-world skills and identifying educational/vocational goals
  • Methods to support community inclusion and strengthening of support networks
  • Ability to travel throughout the five boroughs of New York City
  • Duties as assigned by supervisor

Minimum Education and Experience Requirements: Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field. A minimum of 3 to 5 years' work experience in the behavioral health field with progressively increasing responsibilities.

Salary: $90,000 plus generous benefits.

Email a resume, cover letter and contact information for 3 professional references to:

Leah Burke

HR Recruitment Specialist

Email: LBurke@acmhnyc.org

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.

Company DescriptionACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.
For more information, visit our website: www.acmhnyc.orgCompany DescriptionACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.\r
For more information, visit our website: www.acmhnyc.org

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