Lead Retrofit Technician

4 weeks ago


New Albany, United States EOS Full time
Job DescriptionJob Description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

We are seeking an experienced and highly skilled Lead Retrofit Technician to drive critical retrofitting and infrastructure upgrade projects within our data centers. This role requires a deep understanding of low voltage cabling, fiber optics, and the physical reconfiguration of existing systems to meet evolving operational standards. The ideal candidate will be a hands-on leader, capable of managing complex projects and mentoring a team to deliver sustainable and repeatable solutions with a continuous improvement mindset.

WHAT YOU'LL DO:

  • Lead the planning, execution, and oversight of retrofit projects, including system upgrades, reconfigurations, and hardware replacements to improve infrastructure performance and reliability.
  • Develop and enforce detailed project timelines and Method of Procedure (MOP) plans to ensure efficient and effective retrofitting with minimal disruption to operations.
  • Collaborate with engineering teams to identify and implement compatible upgrades for existing hardware and software systems.
  • Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance.
  • Oversee documentation and validate port maps, while providing advanced troubleshooting support.
  • Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety.
  • Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards.
  • Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management.
  • Maintain a detailed equipment and supplies inventory, and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs).
  • Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members.
  • Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently.

TEAMWORK:

  • Chair meetings, workshops, training, and seminars to provide information and updates required to perform job functions.
  • Foster a collaborative team environment, setting performance targets and leading the team to meet established goals.
  • Act as a mentor and coach to team members, promoting continuous learning and professional development.
  • Propose and implement process improvements to enhance operational efficiency and service quality

WHAT YOU NEED TO SUCCEED:

  • Associate degree or higher in a technology services/technical discipline, or equivalent work experience.
  • 5+ years of experience in leading teams and managing installations, services, and maintenance of low voltage cable infrastructure systems.
  • Demonstrated ability to install, terminate, and test low voltage cables, with a strong focus on leadership in fiber optic technologies.
  • Expert knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
  • Industry and manufacturer-specific certifications highly preferred (e.g., BICSI TECH, Corning TSLAN-500).
  • Exceptional leadership skills with a strong customer/client service orientation and effective communication and interpersonal skills.
  • Valid driver's license and proven ability to safely drive company vehicles

PHYSICAL REQUIREMENTS:

  • Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
  • Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
  • Three-dimensional vision, ability to judge distances and spatial relationships.
  • Ability to identify colors and give and receive information through speaking and listening skills.
  • Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
  • Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-VR1

Pay Range$80,000—$90,000 USD

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