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Senior Salesforce Service Cloud Engineer

2 months ago

Bethesda, United States Global IT Resources Inc. Full time
Job DescriptionJob Description

W2 Rates ONLY, NO C2C Candidates at this time, Must have BA Degree Hybrid role mostly remote, may require 25% onsite for milestones

Seeking a Senior Service Cloud Engineer to lead ongoing support for both new and existing Salesforce Service and Sales Cloud platforms. The ideal candidate will be an experienced engineer with a proven track record of implementing Salesforce Service Cloud, integrating them into large enterprise solutions. This engineer will serve as a service delivery and sales subject matter expert, contributing to technical design, development, and testing while collaborating with various partners and service providers. Strong communication skills and a positive attitude are essential for thriving in a highly matrixed environment, alongside the required Salesforce Service Cloud technical expertise. The candidate should be flexible and must be an engaging team player.

Requirements

·        Leverage Salesforce Service expertise to act as technical architect and hands-on Salesforce engineer

·        Must not be afraid to ask questions or adverse to being asked questions; willing to share experiences and explain alternative solutions

·        Deliver technical solutions with focus on security, authentication, scalability and performance

·        Ability to work independently or on a team

  • Serve as lead Salesforce developer, ensuring adherence to best practices and quality standards and coaching and mentoring team members
  • Strong communication and collaboration skills within a team environment
  • Ability to work in an Enterprise Agile/Transitioning development environment
  • Review and approve design documents, code reviews, test plans, and deployment plans

·        Make informed decisions on architectural design, considering tradeoffs, benefits, and recommendations

·        Provides consultation for routine and complex systems development

·        Coordinates with Operations and Infrastructure Delivery teams for deployment and production support activities

·        Collaborate with business analysts and product managers to understand requirements and translate into solutions


Education and Experience Required

·        Bachelor’s degree in computer science or equivalent years of experience and/or certification

·        7+ years of experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environments

·        Minimum 3-5+ years of experience with consuming web services

·        1-2+ years of experience Lightning framework (Aura, LWC)

·        Strong understanding of lightning flows and trigger framework

Technical Requirements:

·        Expertise in programming languages and methodologies (e.g., Java and Apex)

·        Solid understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax

·        Proficiency in integrating Salesforce with other applications using Connected Apps and APIs

·        Strong understanding of SDLC methodologies (Agile, SCRUM, other)

·        Strong understanding of lightning flows and trigger framework

·        Expertise in programming languages and methodologies (e.g., Java and Apex)

Other Qualifications

·        An unbridled curiosity and interest in problem solving and iterative development

·        Salesforce developer/architect/admin certifications including Salesforce Einstein certifications are pluses

·        Experience in development of hotel property applications

Company DescriptionWe offers a benefit rich offering to our employees. We provide choices in Medical, Dental and Vision care programs. Assists employees in saving for their future by matching HSA contributions and 401k contributions. Additionally, we offer company paid Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance. Also offers a host of voluntary benefits to employees for items such as hospital indemnity insurance, AD&D, spousal and child life insurance, pet insurance identity theft protection and more Educational Assistance and First Time Licensure incentives are also available. Supports life balance by offering a competitive PTO program in addition to paid holidays. We enjoy a great wellness program with regular incentives.Company DescriptionWe offers a benefit rich offering to our employees. We provide choices in Medical, Dental and Vision care programs. Assists employees in saving for their future by matching HSA contributions and 401k contributions. Additionally, we offer company paid Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance. Also offers a host of voluntary benefits to employees for items such as hospital indemnity insurance, AD&D, spousal and child life insurance, pet insurance identity theft protection and more Educational Assistance and First Time Licensure incentives are also available. Supports life balance by offering a competitive PTO program in addition to paid holidays. We enjoy a great wellness program with regular incentives.