Client Relationship Liaison

1 week ago


Marlton, United States Lincoln Investment Full time
Job DescriptionJob Description

Natale & Harriett Wealth Management is seeking a motivated and team-oriented individual to join our energetic financial planning group. This full-time position involves working with the current team which consists of 3 Financial Representatives and 2 Client Relationship Liaisons. The role will require on-site work in our Marlton, NJ location.

The primary role of the Client Relationship Liaison is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also requires strong organizational skills and attention to detail.

 

Responsibilities: Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc.

  • Schedule and confirm client appointments.
  • Prepare and process client paperwork for all transactions along with remedying paperwork not in good order.
  • Document client interactions via Redtail CRM
  • Submit correspondence and sales material to compliance for review
  • Inform financial advisor of client issues of significant concern
  • Stay apprised on industry and company rules and regulations
  • Attend the appropriate branch meetings and conferences
  • Other projects and tasks as assigned

Skills Required:

  • Ability to develop strong client relationships
  • Excellent oral and written communication skills
  • Ability to work independently
  • Problem solver and critical thinker
  • Ability to anticipate client and advisor needs
  • Capable of working under deadlines
  • Ability to do research to answer questions

Software Used:

Redtail and Salesforce (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel, and Word, eMoney and Money Guide Pro Financial Planning software

Knowledge/Experience:

  • Preferably securities registration with at least 2 years of previous experience in a sales support role
  • Investment/brokerage operations experience
  • Customer service experience
  • Thorough knowledge of mutual funds and retirement plans
  • Experience with Financial Planning Software highly desired
  • Series 6 or 7 and 63 registrations required. If the candidate does not presently have, will be required to obtain within 6 months of employment.
  • Successful completion of a background check, fingerprint screening and previous employment verification.

Pay/Benefits:

  • Entry level income would be $22.00/hour with raises upon completing FINRA requirements (Series 6 minimum).
  • Medical coverage allowance and Simple IRA.
Company DescriptionLincoln Investment recognized as one of Philadelphia's Top Workplaces each of the last ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 355,000 clients representing over $49 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success."Company DescriptionLincoln Investment recognized as one of Philadelphia's Top Workplaces each of the last ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 355,000 clients representing over $49 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success."

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