Desktop Support Engineer I

5 days ago


Stroudsburg, United States Avenu Insights & Analytics Full time
Job DescriptionJob Description

Job Summary:

IT User Services Support: Provide end user computing support for all personal computer needs including but not limited to: Service Desk phone support, L2 Desktop support/hardware-software, hardware deployment, Mobility and A/V support


Duties and Responsibilities:

  • Provide desktop, laptop, tablet, printer, peripheral, and a/v equipment support to end users, including troubleshooting, diagnosing and resolving both hardware, OS and application issues.
  • Utilize problem management tool to monitor, track and update service needs.
  • Inventory and image Windows-based computers following scripts and process guides; sound understanding of Windows operating systems
  • Install and configure applications
  • Coordinate with end user customer; scheduling deployment time and any special needs; high attention to customer service and detail
  • Deliver and deploy computer and peripherals to end user customer, finalizing setup, resolve issues and escalate to mgmt. as needed.
  • Complete all required documentation; ensure customer expectations are met
  • Ability to lift and move equipment as needed (< 50 lbs.).
  • Perform other duties as assigned.


Education and Experience:

  • 2+ yrs experience working with Microsoft Windows and desktop applications.
  • 2+ years' experience troubleshooting and resolving hardware and software issues.
  • 2+ years' experience deploying computers in a business environment.


Knowledge, Skills and Abilities:

  • Strong understanding of Windows operating systems.
  • Strong understanding of Microsoft 365 applications.
  • Microsoft and Dell computer hardware (desktop, laptop, and tablet).
  • Strong interpersonal and client facing skills.
  • Strong technical skills.


Work Environment:

  • Fast paced environment within customer setting. Travel between County buildings is common and expected.


Physical Demands:

  • Must be able to remain in a stationary position for most of the day, or spend all day walking, moving, lifting.
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
  • This position needs to occasionally move about inside and outside the office.
  • Ability and license to drive.


Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.



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