Auto Insurance Estimator

1 week ago


Houston, United States DNA Collision Center Full time
Job DescriptionJob Description

*HIRING IMMEDIATELY*

DNA Collision Center is a trusted collision repair shop in Houston specializing in insurance claim assistance and high-quality vehicle repairs. We are looking for a dedicated and bilingual Auto Insurance Estimator with strong communication skills and experience using CCC1 software to join our team. (Experience using CCC1 is a MUST)

Duties

  • Utilize CCC1 software to prepare accurate auto repair estimates and document vehicle damages.
  • Communicate effectively with customers, insurance companies, and internal repair teams to ensure a smooth claims process.
  • Verify parts pricing, labor costs, and coordinate repair schedules.
  • Handle phone inquiries and follow up on claims to ensure timely approvals and payments.
  • Provide excellent customer service and guide clients through the insurance claims process.
  • Maintain detailed and organized records for all estimates and claims.
  • Evaluate vehicles to determine the extent of damage and necessary repairs.
  • Communicate effectively with customers regarding repair options, timelines, and costs.
  • Collaborate with mechanics and service technicians to ensure accurate assessments.
  • Upsell additional services based on customer needs and vehicle condition.
  • Maintain up-to-date knowledge of automotive repair techniques and industry trends.
  • Ensure compliance with safety regulations and company policies during all evaluations.
  • Assist in managing auto service operations to enhance overall efficiency.

Requirements:

  • Minimum 1 year of experience using CCC1 software and preparing auto estimates.
  • Bilingual (English/Spanish) – Must be fluent in both languages.
  • Exceptional communication, customer service, and people skills.
  • Strong organizational skills and attention to detail.
  • Comfortable making and receiving phone calls daily.

Skills:

  • Strong background in auto service management with a focus on customer satisfaction.
  • Excellent upselling skills to promote additional services effectively.
  • Familiarity with vehicle maintenance practices and standards.
  • Ability to transmit information clearly between customers, technicians, and management.
  • Strong attention to detail and problem-solving abilities in a fast-paced environment.

Compensation:

  • Pay rate depends on experience.
  • Competitive salary and growth opportunities within the company.

If you are passionate about the automotive field and possess the skills required for this role, we encourage you to apply and become a valuable part of our team

Job Type: Full-time

Expected hours: 40 per week

Shift:

  • Day shift

Work Days:

  • Monday to Friday
  • No weekends

Ability to Commute:

  • Houston, TX 77039 (Required)

Ability to Relocate:

  • Houston, TX 77039: Relocate before starting work (Required)

Work Location: In person



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